Store Sales Associate

Daiso USA; Crystal Lake (IL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Daiso USA’s Store Sales Associate role in Crystal Lake, IL focuses on delivering excellent customer service and driving sales while maintaining a welcoming shopping environment. You will greet customers, identify needs, and recommend products.

When on Lead Shift, you’ll assist with coordinating shift activity, assigning tasks, and supporting store operations to ensure smooth openings and closings. The position emphasizes accuracy in cash handling, merchandise presentation, and teamwork to uphold

Qualifications

• High School Diploma, GED, or equivalent preferred.
• 0-2 years of retail or customer service experience preferred.
• Retail or sales experience is a plus for Lead Shift assignments.

Responsibilities

• Greet and direct customers in a friendly and professional manner.
• Identify customer needs and recommend products to support the shopping experience.
• Upsell through product recommendations and stay aware of promotions and new items.
• Promptly resolve customer concerns and escalate as needed to store leadership.
• Organize merchandise on shelves, restock, and maintain clean, safe sales floor and back stock areas.
• Operate the cash register, process payments accurately, and complete store administrative tasks.

Skills

Excellent communication

Customer-focused

Teamwork

Basic math

Cash handling

Point-of-Sale (POS)

Education

High School Diploma or GED

Tools

POS systems

Job description

Description

Join Daiso as a Retail Store Sales Associate! Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify customer needs, answer questions about our products and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues will make you successful in this role. At Daiso, your role will be more than just a job - it's an opportunity to create lasting impressions and meaningful connections with every customer.

Responsibilities

As a Store Sales Associate, your role encompasses a broad range of responsibilities aimed at enhancing customer experience and driving sales efficiency. Your contribution will be pivotal in supporting Daiso’s Mission: Create joy through a fun shopping experience with unique products at an extraordinary value.

Job Summary

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment.

When assigned to a Lead Shift, the associate also supports the Manager or Assistant Manager by helping coordinate shift activity, assigning tasks, supporting team members, assisting with opening/closing responsibilities, and escalating customer or operational issues as needed.

Customer Service and Sales

• Greet and direct customers in a friendly and professional manner.
• Answer customer questions about products, promotions, discounts, and special offers.
• Identify customer needs and recommend products or solutions to support the shopping experience.
• Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
• Promptly resolve customer concerns when able and elevate complaints or sensitive issues to store leadership when necessary.

Store Operations and Merchandising

• Organize merchandise on shelves and restock merchandise when low or empty.
• Assist with back stockroom organization and set up of merchandise displays on the sales floor.
• Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
• Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
• Perform routine inventory counts and support inventory management activities as directed.

Cash Handling and Administrative Support

• Operate the cash register and accurately process cash, check, credit card payments
• Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
• Follow company policies, procedures, safety expectations, and loss prevention practices.
• Carry out other duties as assigned based on business needs.
• Maintain awareness of loss prevention practices and immediately report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
• Follow all cash handling, inventory control, and asset protection procedures.

Required Education, Certifications and Work-Related Experience

• High School Diploma, GED, or equivalent preferred.
• 0-2 years of relevant retail, customer service, or sales experience preferred.
• Prior retail sales experience, sales associate experience, or similar customer-facing experience is a plus.
• Prior experience supporting opening/closing, task coordination, training, or shift support is a plus for Lead Shift assignments.

Knowledge, Skills and Abilities

• Excellent communication skills and ability to build positive relationships with customers and team members.
• Customer-focused mindset with a positive attitude and desire to resolve issues promptly.
• Ability to perform in a fast-paced environment and manage multiple priorities at the same time.
• Dependability, punctuality, and professional conduct are required.
• Basic math skills and ability to accurately process transactions.
• Basic computer skills and familiarity with point-of-sale systems preferred.
• Knowledge of inventory stocking procedures preferred.
• Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
• Interest in Daiso products is a plus.

Physical Requirements

• Ability to Travel

Driving Requirements

• Moving Objects
• High Noise Level
• Electrical Equipment
• Work with Others

Mental Reasoning

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.