Store PUD Courier

FedEx Ground; Jersey (AR); On-site; USD 26,000 - 36,000; Full time

Job summary

FedEx Office in the United States is seeking a SameDay City Courier to deliver and pick up packages for FedEx Office centers and customers, following dispatcher routes and maintaining vehicle safety and cleanliness.

You will ensure proper labeling, handle perishables and special items, provide courteous customer service, and keep logs of pickups and deliveries while supporting the center with additional duties as needed.

Qualifications

• High school diploma or equivalent education.
• Must be at least 21 years old and have a minimum of two years of driving experience.
• Valid and current driver’s license.
• Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process.
• Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually.
• Must attain satisfactory completion of specialized training regarding transportation of goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Drive a company vehicle to perform pick‑up/delivery service for FedEx Office centers and for customers.
• Receive daily route information from a centralized dispatcher.
• Ensure safety and proper handling of perishables and materials.
• Maintain vehicle and logs.
• Provide courteous customer service and resolve questions or concerns.
• Seeks additional business from current customers and gains new business.
• Scan packages according to prescribed procedures and maintain records of duties performed.

Skills

Valid driver’s license

Ability to lift 75 lbs

Ability to lift 55 lbs

Customer service

Communication skills

Safety compliance

Education

High school diploma or equivalent education

Job description

POSITION SUMMARY

Under general supervision, the SameDay City Courier provides courteous and efficient delivery and pick‑up of packages and FedEx Office customer orders, checks shipments for conformance to FedEx features of service, and provides related customer service functions. Responsibilities are accomplished by driving a company vehicle and ensuring regular servicing and cleaning of vehicles is conducted. The Courier will receive route information from a centralized dispatcher and the dispatcher will have the ability to add or remove stops from the route as needed.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Receives daily route information from a centralized dispatcher via a company‑provided handset
• Drives a company vehicle to perform pick‑up/delivery service for FedEx Office centers and for customers. Pick‑up duties include driving to the customer’s place of business (or a FedEx Office center), receiving orders or packages and picking up supplies and inventory items from vendor’s place of business. Delivery duties include, but are not limited to, delivering finished orders or packages to customers (or a FedEx Office center) and distributing marketing materials as requested
• Ensures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical products
• Ensures customers have adequate supplies of FedEx materials for shipping purposes
• Ensures packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate. This specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled so that such packages can be transported in accordance with established safety and regulatory procedures
• Ensures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring manner
• Answers customer questions on FedEx features of service and keeps customers informed about the company and its services
• Operates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
• Ensures the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
• Follows accident procedures and observes traffic laws
• Adheres to FedEx Office company and vehicle safety policies and guidelines
• Seeks additional business from current customers and attempts to gain new business
• Scans packages according to prescribed procedures, demonstrates proficiency in features of service and equipment
• Performs additional duties within the assigned center during non‑delivery times
• Maintains pick‑up/delivery logs and vehicle maintenance logs to document duties performed
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent education
• Must be at least 21 years old and have a minimum of two years of driving experience
• Valid and current driver’s license
• Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process
• Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
• Must attain satisfactory completion of specialized training regarding transportation of goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 75 pounds and maneuver packages of any weight above 75 lbs with appropriate equipment and/or assistance from another person.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to transport goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Pay Transparency

Pay: $18.35 - $26.60/hr

Additional Details

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non‑exempt/hourly employees at the state minimum wage.

Quality Driven Management strives to deliver market‑leading customer experience, business excellence, and financial return through a Quality‑oriented culture and day‑to‑day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.