Store Protection Specialist

Ross Stores, Inc.; Inglewood (CA); On-site; USD 23,970 - 24,659; Full time

Job summary

Ross Stores, Inc. is hiring for a General Purpose position in Inglewood, California. This role focuses on providing a security presence at store entrances and exits while ensuring a safe environment for associates and customers through proactive interactions.

The ideal candidate should have strong communication and customer service skills, with retail experience being a plus. The compensation ranges from $17.40 to $17.90 per hour, depending on qualifications and skills.

Qualifications

• Must have strong communication skills.
• Demonstrated ability to build relationships with the store team.
• Must comply with all security regulations.

Responsibilities

• Provide visible presence to deter theft and maintain security.
• Engage and provide excellent customer service.
• Monitor sales floor for suspicious behavior.

Skills

Communication skills

Customer service

Conflict resolution

Teamwork

Education

High school education or equivalent

AA degree preferred

Job description

General Purpose

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a "command" presence in a company‑issued vest and required black attire, and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators, as directed by store leadership, and partners with store leadership to ensure compliance with loss prevention directives and the minimization of operational shortage.

Essential Functions

Maintaining Safe & Secure Environment

• Understands that safety is the top priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible "command" presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in company‑issued vest, monitoring for potential safety issues.
• Removes clutter and ensures a safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times; recognizes associates using company recognition programs.
• Engages regularly with internal and external partners; may include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
• Performs other duties as assigned to support loss prevention initiatives.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating effectively with store and loss prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage, training and educating associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lb. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch; frequency and duration will vary per daily business need.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Compensation

The base pay range for this role is $17.40 – $17.90 per hour, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. This range is one component of the total compensation package for employees; other rewards vary by position and location.

Legal Notice and EEO Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.