Store Protection Specialist

Ross Stores; Gilbert (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Ross Stores in Gilbert, Arizona is seeking a dedicated specialist to enhance store security. The role involves greeting customers, ensuring a safe environment, and monitoring for theft while providing excellent service. Candidates should possess strong communication skills, prior retail experience, and a commitment to store safety.

The position requires the ability to stand and move for extended periods and train associates on loss prevention initiatives.

Qualifications

• One year retail supervisor experience preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.

Responsibilities

• Provides visible presence at store entrances and exits.
• Practices safe behaviors to maintain a safe environment.
• Provides excellent customer service by greeting customers.
• Monitors sales floor for suspicious behavior.
• Trains and educates associates on shortage reduction initiatives.

Skills

Strong communication skills

Excellent customer service skills

Ability to build relationships

Ability to resolve conflict

Education

High school education

AA degree preferred

Job description

General Purpose

Provides a visible presence at Store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for Associates and Customers. The Specialist greets customers, demonstrates a command presence in a company‑issued vest/black attire, and monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators, partnering with store leadership to ensure compliance with loss prevention directives and to minimize operational shortage.

Maintaining Safe & Secure Environment

• Practices safe behaviors and assists store leadership to maintain a safe environment.
• Provides visible "command" presence at entrances, exits and the sales floor.
• Removes clutter and ensures clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides excellent customer service by greeting customers and answering questions.
• Treats all customers and associates with respect.
• Regularly involves internal and external partners (e.g., conference calls, district meetings).
• Performs other duties as assigned to support loss prevention initiatives.

Personal and Store Brand

• Represents and supports the company brand and maintains a professional appearance per the dress code.

Mitigating Theft & Fraud

• Monitors entrances, exits and the sales floor for suspicious behavior.
• Collects theft indicators and shares intelligence to impact shortage trends.
• Executes company best practices to maximize productivity.

Minimizing Operational Shortage

• Increases store awareness of effective processes to minimize operational shortage.
• Trains and educates associates on shortage reduction initiatives.
• Observes proper checkout procedures.

Competencies

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

Qualifications and Special Skills

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict.
• Must comply with all applicable laws and regulations for security positions.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend 100% of working time standing, walking, and moving around the store.
• Can raise or lower objects more than 25 lbs. from one level to another.
• Can regularly bend, stoop, or crouch.
• Certain assignments may require other qualifications or skills.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.