Store PRO

Genuine Parts Company; United States; Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Genuine Parts Company’s Store Pro at the Napa store is the frontline customer contact, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, leveraging product knowledge to serve needs and drive store performance, with opportunities for growth within the organization.

The role emphasizes fast-paced, energetic engagement, accurate parts identification, and teamwork to ensure smooth operations and exceptional service

Formación

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory, and catalog tools.
• Coordinate and dispatch deliveries and prepare orders for customers and drivers.
• Assist with inventory control, housekeeping, and general store tasks.

Conocimientos

Communication

Customer service

Problem solving

Teamwork

Adaptability

Educación

High School Diploma or GED

Herramientas

POS systems

Inventory systems

Delivery management software

Descripción del empleo

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures

Customer satisfaction and service quality (CSAT, repeat business) Accuracy and efficiency in parts identification and order fulfillment Sales performance (retail and wholesale transactions) Responsiveness to customer inquiries (in-store and phone) Team collaboration and support to peers Adherence to store processes, systems, and operational standards

Responsibilities

The following primary responsibilities are not all inclusive: Provide accurate automotive parts solutions to retail and wholesale customers Deliver a consistently positive and engaging customer experience Utilize product knowledge to assist customers and support team members Operate systems including POS, inventory/catalog tools, and communication devices Maintain high energy and customer focus in a fast-paced retail environment Support store operations including transactions, inquiries, and general workflow Build relationships with customers to drive loyalty and repeat business Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

Required: High School Diploma or GED Valid Driver’s License Strong communication (verbal and written) and interpersonal skills Customer-focused mindset with strong listening and problem-solving abilities Willingness to learn automotive parts and technology systems Preferred: Experience in automotive, retail, or parts environment Hands-on experience with vehicle repair or maintenance Knowledge of inventory or cataloging systems Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments ASE Certification (not required) Leadership Demonstrates personal accountability and ownership of customer outcomes Leads by example in delivering exceptional customer service Supports team members by sharing knowledge and assisting with problem-solving Contributes to a positive, collaborative, and high-performance team environment Shows initiative in learning and career development

Organizational Structure

Reports to: Store Manager / Assistant Store Manager Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction Standing for extended periods and frequent movement within the store Ability to lift and move automotive parts and materials (moderate weight) Use of computers, phones, and POS systems regularly Fast-paced environment requiring multitasking and responsiveness

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.