Store PRO

USA GPC Genuine Parts Company; Shawnee (KS); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health benefits and 401K

Strong brand and career growth

Job summary

Genuine Parts Company (GPC) is seeking a NAPA Counter Sales associate to be the face of our store, helping customers with auto parts and solutions. You’ll support both retail and wholesale customers in person and over the phone with a friendly, knowledgeable approach.

You’ll need a background in auto parts or a willingness to learn, plus strong communication and empathy for customers in a fast-paced environment.

Qualifications

• Background in automotive parts or willingness to learn all things auto parts.
• Excellent verbal and written communication skills.
• Love fast-paced retail environments and customer focus.
• Strong listening skills and empathy for customers.
• ASE certifications are a plus but not required.

Responsibilities

• Provide auto parts answers and solutions for customers in person or over the phone.
• Use parts knowledge to assist teammates in answering customer questions.
• Deliver outstanding customer care at the counter and on the shop floor.
• Engage with customers to create a positive in-store experience.
• Operate store technology including computer, cash register, phone, and catalogs.

Skills

Customer service

Verbal & written communication

Listening & empathy

Willingness to learn auto parts

Ability to work in fast-paced retail

ASE certifications (optional)

Background in automotive industry

Education

High School Diploma or GED

Tools

Cataloging systems

Inventory management systems

Job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate, you are looked at as the 'face of the retail store' and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

What you’ll need:

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers
• And if you have this, even better (not a deal breaker if you don’t):
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company.
• Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.