Store PRO

Genuine Parts Company; Clifton Forge (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee stock purchase plan

Job summary

USA GPC Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro to serve as the primary customer contact in a fast-paced retail setting. You will provide automotive parts solutions for retail and wholesale customers and help drive store performance through product knowledge, responsiveness, and strong engagement with customers.

The role emphasizes delivering accurate parts, maintaining a high-energy environment, and supporting inventory, checkout, and delivery workflows to

Qualifications

• Requires High School Diploma or GED and valid driver’s license.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred; ASE certification not required.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems.

Skills

Strong communication

Customer-focused

Problem solving

Willingness to learn

Auto parts knowledge

Inventory systems

Retail experience

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in-store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

• Required: High School Diploma or GED
• Valid Driver’s License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems
• Preferred: Experience in automotive, retail, or parts environment
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)
• Leadership Demonstrates personal accountability and ownership of customer outcomes
• Leads by example in delivering exceptional customer service
• Supports team members by sharing knowledge and assisting with problem-solving
• Contributes to a positive, collaborative, and high-performance team environment
• Shows initiative in learning and career development

Organizational Structure

Reports to: Store Manager / Assistant Store Manager
Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers
Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction
Standing for extended periods and frequent movement within the store
Ability to lift and move automotive parts and materials (moderate weight)
Use of computers, phones, and POS systems regularly
Fast-paced environment requiring multitasking and responsiveness

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans
• Retirement Plan: 401(k) with company match
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.

This position offers a starting hourly rate of $16.25. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.