Store Operations Supervisor

Motion & Flow Control Products Inc; Hayden (ID); On-site; USD 33,000 - 39,000; Full time

Job summary

Motion & Flow Control Products Inc in Hayden, Idaho is seeking a Store Operations Supervisor to help run daily store activities and support the Branch Manager with staffing, training, inventory control, merchandising, and safety.

You will guide store employees, resolve routine issues, handle cash flow and data entry, use Epicor Prophet 21, and ensure compliance with company policies while promoting a customer-focused environment.

Qualifications

• Requires 2-4 years of related store, branch, retail, distribution or operations experience.
• Experience providing day-to-day direction, coaching, or supervision preferred.
• Working knowledge of store operations, inventory, cash handling, and safety policies.

Responsibilities

• Assist Branch Manager with staffing, scheduling, workflow coordination, customer service, inventory, and cash handling.
• Direct and train store employees to ensure safe, accurate, and policy-compliant work.
• Support hiring, onboarding and performance feedback in partnership with HR.
• Maintain clean, organized, and properly merchandised store and ensure safety standards.

Skills

Customer service

Team leadership

Communication

Problem solving

Tools

Epicor Prophet 21

Microsoft Office

Job description

The Store Operations Supervisor assists with the daily operation of an assigned store location and supports the Branch Manager in ensuring effective staffing, training, customer service, inventory control, cash flow tracking, merchandising, safety, and operational execution. This role provides day-to-day guidance to store employees, helps resolve routine customer and operational issues, and may act on behalf of the Branch Manager when needed. The Store Supervisor exercises sound judgment within established policies and procedures, supports achievement of store goals, and promotes a safe, organized, customer-focused work environment.

Salary: $24 - $28 Hourly | DOE

Primary Duties:

• Assist the Branch Manager with daily store operations, including staffing, scheduling, workflow coordination, customer service, inventory, cash handling, and overall store readiness.
• Provide day-to-day direction, coaching, training, and support to store employees to ensure work is completed accurately, safely, and in accordance with company standards.
• Support hiring, onboarding, performance feedback, and employee development activities in partnership with the Branch Manager and Human Resources.
• Ensure the store is clean, organized, properly merchandised, and maintained in alignment with company expectations and safety requirements.
• Monitor inventory accuracy, assist with cycle counts and replenishment activities, and support timely resolution of inventory discrepancies.
• Maintain accurate records and enter data related to store transactions, cash flow, inventory, quotations, customer activity, and operational performance.
• Use company systems, including Epicor Prophet 21, to support accurate order processing, documentation, reporting, and compliance with established processes.
• Promote strong customer service by assisting customers, supporting key customer relationships, resolving routine concerns, and escalating complex issues appropriately.
• Support store sales, margin, expense control, and other performance objectives by executing company programs, promotions, and operational initiatives as directed.
• Coordinate with internal teams, suppliers, and other business partners to support customer needs and efficient branch operations.
• Identify operational risks, process gaps, safety concerns, and service opportunities; recommend practical solutions to the Branch Manager.
• May act as the primary on-site leader when the Branch Manager is unavailable, within established authority and company guidelines.
• Perform other duties as assigned.

Education & Work Experience

• Requires 2-4 years of related store, branch, retail, distribution, customer service, or operations experience.
• Prior experience providing day-to-day direction, training, coaching, or supervision to employees preferred.
• Working knowledge of store operations, inventory practices, cash handling, customer service standards, and company policies and procedures preferred.
• Experience in industrial distribution, fluid power, Parker products, or related industries preferred.
• Valid driver’s license with an acceptable driving record per company policy.

Equivalent combination of education and experience may be considered. The appropriate knowledge, skills, and abilities can be achieved through a combination of education and experience.

Knowledge, Skills, and Abilities

• Ability to foster teamwork, provide clear direction, and support employee performance within established policies and procedures.
• Strong customer service skills with the ability to build productive relationships and resolve routine customer concerns professionally.
• Sound decision-making and problem management skills, including the ability to evaluate routine operational issues, recommend solutions, and escal
• Working knowledge of store operations, inventory control, cash handling, merchandising, safety practices, and branch procedures.
• Strong oral communication, interpersonal, coaching, and follow-up skills.
• Ability to organize work, set priorities, monitor schedules, and coordinate resources to meet store objectives.
• Ability to work effectively as part of a team and collaborate with employees, managers, customers, suppliers, and internal support teams.
• Proficiency with Microsoft Office and ability to learn and use company systems; Epicor Prophet 21 or similar ERP experience preferred.
• Strong attention to detail, accuracy, safety, quality, and continuous improvement.

Physical Demands and Work Environment:

The essential functions of this position will require the employee to perform the following physical activities:

• Frequent use of office and warehouse equipment.
• Ability to lift, push, pull, and move materials up to 70 lbs.
• Regular standing and walking on cement flooring; bending, reaching, climbing ladders.
• Work environments may include warehouses, offices, manufacturing sites, and customer facilities with varying temperatures and conditions.

Additional Information:

MFCP Participates in E-Verify

“We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law."

Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.