Store Operations Manager

CubeSmart; Santa Ana (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

PTO

401k match

Health insurance

Daytime hours

Job summary

CubeSmart Self-Storage is hiring for a customer-focused team member in Santa Ana, CA. The role blends customer service with property maintenance tasks and daily operations.

You will interact with customers, show units, process payments, and contribute to a clean, safe storage facility. The position emphasizes attending to customers, meeting goals, and supporting the store’s budget and inventory needs.

Qualifications

• Positive, outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to diverse customers.
• Self-driven with strong operational focus.
• Basic computer skills including MS Office.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and insurance.
• Physical ability to stand, walk, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Develop customer relationships by identifying storage needs and providing solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments via POS, completing daily bank deposits.
• Managing the invoice review and approval responsibilities within database; processing invoices and reports.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Skills

Customer service

Sales

MS Office

POS system

Operational focus

Tools

POS system

Job description

Overview

At CubeSmart, our culture makes the difference.

When we say it’s what inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Qualifications

Job Requirements:

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

The hourly rate for this role is $21.00-$23.00, based on experience.

*Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.