Store Operations Manager

Reit Tv; Newark, Northern (NJ, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Culture and growth

Competitive pay

Paid time off

401(k) match

Health savings account

Job summary

CubeSmart Self-Storage in Newark, NJ is seeking a Store Operations Manager to lead daily customer service and property upkeep. You'll develop relationships, hit sales goals, and supervise leasing, payments, and reports, while ensuring safety and budget compliance on site.

The role requires a personable, self-driven individual with strong operational focus, MS Office skills, and the ability to work Saturdays. A valid driver's license and reliable vehicle are expected.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing solutions while delivering a standout customer experience.
• Interact face to face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments via POS, and handle daily deposits and late payment communications.
• Review and approve invoices within the database.
• Process invoices, manage reports and legal auctions.
• Oversee the store's budget and maintain supplies and inventory.

Skills

Customer service

Sales goals

Operational focus

MS Office

Saturdays

Driver's license

Physical endurance

Work authorization in US

Tools

POS system

Job description

Overview At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying “you count” Responsibilities

What CubeSmart Self-Storage offers

• Work/Life Balance That Works for You - Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You'll Want to Be Part Of - Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One - Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You - Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future - Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life - Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.

The Store Operations Manager is responsible for

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store's expense budget while maintaining store supplies and retail inventory.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You'll love working here because

YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US

Qualifications

Job Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

*Some locations may require Sunday hours. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.