Store Operations Leader & Customer Experience Champion

Domino's; Willoughby (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Domino's in Willoughby, OH is seeking a General Manager to lead store operations and deliver exceptional customer service. You will oversee staffing, training, inventory, scheduling, and compliance with company policies to ensure targets are met and standards are maintained.

Responsibilities include coaching a team, managing paperwork and food safety, and driving profitability while maintaining a positive workplace culture across all shifts.

Qualifications

• Exceptional customer service skills.
• Able to use point of sale system, order taking, cash handling.
• Ability to hire, train and motivate a team and manage store operations.
• Schedule, inventory, meeting food, labor and service goals.
• Enforce all company policies and procedures.

Responsibilities

• Staffing
• Training and development
• Paperwork
• Food management
• Food safety
• Food preparation
• Work to a Schedule
• Perfect Image and adherence to standards
• Ensure that Great Customer Service is being provided by ALL team members
• Attendance and Punctuality
• Staff and customer safety
• Transportation to/from work
• Store Cleanliness
• Marketing and Profitability
• Accurate monetary transactions
• Verbal, written and telephone order processing
• Keyboard/input order entry
• Stock ordering
• Directing activities
• Perform repetitive tasks
• Work alone or with others
• Work under stress
• Meet strict quality standards
• Manage people
• Analyze and compile data
• Make judgments and decisions
• Fill-in in any position (driver, CSR)
• Complete nightly, weekly and period paperwork

Skills

Leadership

Customer service

Cash handling

Hiring

Team motivation

Communication

Job description

Domino's in Willoughby, OH is seeking a General Manager to lead store operations and deliver exceptional customer service. You will oversee staffing, training, inventory, scheduling, and compliance with company policies to ensure targets are met and standards are maintained.

Responsibilities include coaching a team, managing paperwork and food safety, and driving profitability while maintaining a positive workplace culture across all shifts.