Store Operations Lead | Growth & Team Builder

Dunkin' | Sunbeam Upperco LLC; Smithsburg (MD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin is seeking an Assistant Manager to direct the overall operation of the restaurant, including hiring and supervising a team that delivers exceptional guest service and managing store performance.

The role emphasizes driving sales through executing the business plan, creating a positive work environment, professional conduct, and leading by example while complying with labor and health laws, upholding Dunkin policies, and maintaining integrity in all actions.

Qualifications

• Experience leading teams in a fast‑paced restaurant environment.
• Strong customer service orientation and ability to coach staff.
• Ability to implement company standards and drive results.

Responsibilities

• Drive sales and profitability through effective execution of the Company’s business plan
• Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
• Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
• Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
• Work with integrity, honesty and accountability in all situations

Skills

Team leadership

Customer service

Operational execution

Job description

Dunkin is seeking an Assistant Manager to direct the overall operation of the restaurant, including hiring and supervising a team that delivers exceptional guest service and managing store performance.

The role emphasizes driving sales through executing the business plan, creating a positive work environment, professional conduct, and leading by example while complying with labor and health laws, upholding Dunkin policies, and maintaining integrity in all actions.