Store Operations Lead | Customer Service & Growth

Kaki Brothers Management LLC; Metairie (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ideal Market in Metairie, LA is seeking an Assistant Manager to support the Store Manager in all duties and to stand in during their absence. Responsibilities include handling customer complaints, supervising staff, overseeing sales, reporting, and inventory control, and ensuring policy adherence.

The role requires strong customer service, team leadership, and problem-solving skills, with a focus on maintaining product availability and driving store performance.

Qualifications

• Assist the Store Manager in planning and executing customer attraction strategies.
• Handle customer complaints and ensure quality service across staff.
• Monitor inventory and help control store costs and budgets.
• Review and implement store policies and procedures.

Responsibilities

• Assist the Store Manager in day-to-day operations including sales, ordering, and payment processes.
• Track progress on weekly, monthly, quarterly, and yearly goals.
• Monitor and maintain store inventory for all departments.
• Evaluate employee performance and identify training needs.
• Supervise and motivate staff to perform at their best.
• Oversee operating costs and retail resources.
• Suggest sales training programs and techniques.
• Comply with company policies and processes.
• Analyze consumer behavior and adjust product positioning.
• Manage customer complaints and ensure excellent service.
• Research new products and update store merchandise.
• Create reports and interpret data such as revenue, expenses, and competition.
• Perform periodic audits to ensure proper operation and presentation.
• Ensure adherence to policies; ensure key products are available.
• Act as a representative of Ideal Market and lead by example.

Skills

Customer service

Sales

Inventory control

Reporting

Data analysis

Staff motivation

Policy enforcement

Job description

Ideal Market in Metairie, LA is seeking an Assistant Manager to support the Store Manager in all duties and to stand in during their absence. Responsibilities include handling customer complaints, supervising staff, overseeing sales, reporting, and inventory control, and ensuring policy adherence.

The role requires strong customer service, team leadership, and problem-solving skills, with a focus on maintaining product availability and driving store performance.