Store Operations Associate

CubeSmart; Franklin (MA); On-site; USD 26,560 - 29,039; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

401(k) match

Health Savings Account contributions

Medical plans

Growth opportunities across the U.S.

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage store responsibilities with a strong emphasis on customer service and daily maintenance. You will develop relationships, meet sales goals, and handle leasing, payments, and unit showings.

The role offers daytime hours with potential Sundays off, paid time off, and a 401(k) match. Join a team focused on growth across the United States.

Qualifications

• Positive and outgoing personality.
• Experience delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance.
• Authorized to work in the U.S. without the need for sponsorship.
• Physical ability to stand, walk, kneel, crouch, bend, and lift up to 50 lbs.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments via POS, completing daily deposits.
• Maintaining a clean and safe storage facility to meet company guidelines.

Skills

Outgoing personality

Customer service experience

Operational focus

MS Office familiarity

Ability to work Saturdays

Driver's license & vehicle access

Authorized to work in the U.S. without

Physical stamina (lift up to 50 lbs)

Tools

POS System

Job description

Overview

At CubeSmart, our culture makes the difference.

When we say it’s what’s inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Work/Life Balance That Works for You - Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of - Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One - Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You - Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future - Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life - Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain stores within your district. This includes skills in both customer service and property maintenance.

The Store Operations Associate is responsible for two key areas:

Customer Service

• Developing customer relationships by identifying self‑storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self‑storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point‑of‑Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You’ll love working here because:

YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US

Qualifications

Job Requirements:

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self‑driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up‑to‑date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Compensation: $19.28 - $21.08 per hour depending on experience plus bonus opportunities

*Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.