Store Operations Associate

CubeSmart; Aurora (IL); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Work/Life Balance

401(k) match

Paid time off

Affordable medical plans

Job summary

CubeSmart is seeking a dedicated individual to manage and maintain self-storage stores in Aurora, Illinois. The role encompasses customer service and property maintenance, ensuring an excellent experience for our clients.

Join us to enjoy competitive pay with a starting rate of $18-$20 hourly based on experience, alongside benefits that support work/life balance and career growth.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• Candidates must be authorized to work in the U.S.

Responsibilities

• Manage and maintain stores within your district.
• Develop customer relationships to provide appropriate self-storage solutions.
• Perform daily operational tasks including customer interactions and property maintenance.

Skills

Customer relationship management

Operational focus

Basic computer skills including MS Office

Ability to work Saturdays

Job description

Overview

At CubeSmart, our culture makes the difference. That counts, we are saying “you count”.

Benefits

• Work/Life Balance that works for you – enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A culture you’ll want to be part of – be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive pay from Day One – start strong with a competitive hourly rate that reflects your value.
• Time Off that grows with you – earn paid time off throughout the year, with more rewards the longer you stay.
• Shape your financial future – build towards retirement and take advantage of a generous 401(k) match.
• Benefits that support your life – access to affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Responsibilities

In your role at CubeSmart Self-Storage, you will be required to manage and maintain stores within your district. This includes skills in both customer service and property maintenance.

Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, providing excellent service, and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Work both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintain facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keep a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

The hourly rate for this role is $18.00-$20.00, based on experience.

Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.