STORE/NIGHT TEAM MEMBER

Kroger; Franklin (TN); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Kroger in Franklin, TN is seeking staff to deliver outstanding customer service in a safe, clean store environment. You will assist the department manager in hitting sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include reporting safety issues, maintaining temperature logs, stocking and labeling merchandise, and helping customers with product recommendations while ensuring freshness and proper dates.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Report safety risks or incidents such as robbery, theft, or fraud.
• Notify management of accidents involving customers or employees.
• Inspect equipment and notify maintenance when repairs are needed.
• Follow safety procedures and identify unsafe conditions for management.
• Ensure proper temperature control and log readings for cases and coolers.
• Adhere to food safety regulations and guidelines.
• Stay current with ads and promotions.
• Assist customers and provide helpful information about products.
• Stock, label, and inventory department merchandise and ensure freshness.
• Check sell-by dates and take action when needed.
• Recommend products and inform customers about specials.
• Gain knowledge of department products to answer questions and make suggestions.
• Create a welcoming environment and help customers feel valued.

Skills

Stress management

Effective communication

Basic math

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Notify management of customer or employee accidents
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Adhere to all food safety regulations and guidelines
• Stay current with present, future, seasonal and special ads
• Display a positive attitude
• Report product ordering/shipping discrepancies to the department manager
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Promote trust and respect among associates
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)