STORE/NIGHT LEAD CLERK

Kroger Family of Companies; Omaha (NE); In loco; USD 38.000 - 60.000; Tempo pieno

Descrizione del lavoro

Kroger Family of Companies is seeking a department supervisor for the grocery area to lead daily operations, ensure exceptional customer service, and manage associates. The role emphasizes training, scheduling, inventory control, and adherence to safety and company policies.

The position requires strong communication, math skills, and experience in retail or grocery settings. Candidates should be able to motivate teams, manage promotions, and support store management in budgeting and performance

Competenze

• Effective communication is essential for coordinating with associates and customers.
• Strong basic math skills help with accurate counting and transactions.
• Ability to perform well in stressful situations and maintain service quality.

Mansioni

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork to achieve goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates on performance and participate in performance appraisals.
• Adhere to laws and company guidelines.
• Knowledge of products and respond to questions; suggest items.
• Offer samples to customers and inform about specials.
• Develop and implement department business plans and promotions.
• Prepare seasonal critiques for the sales and merchandising supervisor.
• Implement promotional plans and stay current with ads.
• Monitor and control department expenses and assist in budget reviews.
• Maintain inventory awareness and note discrepancies.
• Schedule price changes and manage inventory process.
• Train on inventory/stocking and Computer Assisted Ordering.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and safety risks.
• Report safety issues or illegal activity.

Conoscenze

Effective communication

Basic math

Handling stress

Formazione

High school or equivalent

Descrizione del lavoro

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Promote trust and respect among associates.

• Communicate company, department, and job specific information to associates.

• Collaborate with associates and promote teamwork to help achieve company/store goals.

• Establish performance goals for department and empower associates to meet or exceed targets.

• Develop adequate scheduling to manage customer volume throughout hours of operation.

• Train and develop associates on performance of their job and participate in the performance appraisal process.

• Adhere to all local, state and federal laws, and company guidelines.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of grocery specials.

• Develop and implement a department business plan to achieve desired results.

• Create and execute sales promotions in partnership with store management.

• Prepare and submit seasonal critiques for the sales and merchandising supervisor.

• Implement the period promotional plan for the department.

• Stay current with present, future, seasonal and special ads.

• Monitor and control expenses for the department.

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..

• Plan, organize and supervise the inventory process.

• Train department associates on inventory/stocking and Computer Assisted Ordering.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

• Ability to handle stressful situations

Desired

• High school education or equivalent preferred

• Management experience preferred

• Grocery experience

• Retail experience