STORE/NIGHT LEAD CLERK

Kroger; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Kroger is seeking an experienced department supervisor to lead grocery operations, deliver exceptional customer service, and maintain a safe, clean shopping environment. You will supervise all department functions, coordinate day-to-day activities, and drive performance through staffing and promotions.

Uphold Kroger's values of respect, integrity, and safety. Ideal candidates will have strong communication, basic math skills, and the ability to manage customer flow and inventory while ensuring

Qualifications

• Effective communication is required for a fast-paced retail environment.
• Basic math skills (counting, adding, subtracting) are necessary for daily operations.
• Ability to remain composed and perform under pressure in a dynamic store setting.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job information to associates.
• Collaborate with associates to achieve store goals.
• Set department performance goals and empower staff to meet targets.
• Schedule to manage customer volume during hours of operation.
• Train associates on performance and participate in appraisals.
• Ensure compliance with laws, and company policies.
• Know products and respond to customer questions, offering suggestions.
• Inform customers of specials and promotions.
• Develop and implement a department business plan to drive results.
• Plan and execute sales promotions with store management.
• Monitor inventory and adjust as needed.
• Assist in budget, P&L reviews, and financial reporting.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Desired

• High school education or equivalent preferred
• Management experience preferred
• Grocery experience
• Retail experience