STORE/NIGHT DEPT LEADER

Kroger Family of Companies; Monroe (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Family of Companies is seeking a department supervisor to lead a grocery team, deliver outstanding customer service, and maintain safe, well-stocked departments. You will oversee daily operations, train staff, manage schedules, and support store goals

Responsibilities include budgeting support, inventory control, pricing, promotions, safety compliance, and assisting customers with product knowledge. Strong communication and organizational skills are required.

Qualifications

• Effective communication and customer service skills.
• Basic math skills for cash handling.
• Ability to handle stressful situations calmly.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates and store personnel.
• Collaborate with associates to reach store goals.
• Set department goals and empower the team to meet them.
• Develop scheduling to manage customer volume.
• Train associates and participate in performance reviews.
• Follow laws, policies, and safety guidelines.
• Know department products and answer questions.
• Suggest products and offer samples to customers.
• Inform customers of grocery specials and promotions.
• Create department business plans to drive results.
• Coordinate sales promotions with store management.
• Prepare seasonal critiques for the supervisor.
• Implement promotional plans and monitor ads.
• Control expenses and assist with budget reviews.
• Maintain inventory awareness and address discrepancies.
• Schedule price changes and manage CAO processes.
• Ensure food safety and proper temperatures; log checks.
• Report safety risks or incidents and act on them.
• Support colleagues in a fast-paced environment.
• Handle conflicts professionally and with integrity.
• Protect customer and business information.
• Assist minors, people with special needs, and older adults.

Skills

Effective communication

Basic math

Stress management

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Desired

• High school education or equivalent preferred
• Management experience preferred
• Grocery experience
• Retail experience