STORE/NIGHT CLERK

Kroger; Vinton (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Kroger in Virginia is seeking a customer-focused team member to deliver exceptional service and maintain a clean, safe store environment. You’ll assist the department manager, answer questions about products, and help shoppers find what they need while upholding Kroger’s core values.

Ideal candidates bring calm under pressure, basic math skills, and strong communication. Retail experience and a second language are a plus; willingness to learn and contribute to a positive team atmosphere is

Qualifications

• Ability to stay composed in stressful situations.
• Solid math skills for everyday counting and transactions.
• Clear and effective communication with customers and teammates.
• Retail experience is a plus for quicker adaptation.
• Second language skills are beneficial in a diverse customer base.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Recommend grocery items to customers and inform them of specials.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise and provide fresh products ordered by customers.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to all food safety regulations and maintain proper temperatures and logs.
• Reinforce safety programs and report unsafe conditions or incidents.
• Practice preventive maintenance and notify managers of repair needs.
• Report safety risks, theft, or fraud and assist in safety initiatives.

Skills

Stress management

Basic math

Effective communication

Retail experience

Second language

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Qualifications

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired Qualifications

• Any retail experience
• Second language (speaking, reading and/or writing)