STORE/NIGHT CLERK

Kroger; Urbana (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger in Urbana, OH is seeking team-oriented associates to deliver outstanding customer service in a fast-paced retail environment. You will assist customers, maintain a clean store, and help ensure department goals are met with safe food handling and accurate stocking practices.

Join a team that values respect, integrity, and safety while providing friendly service and proactive product recommendations to shoppers.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication is essential for teamwork and customer interactions.
• Retail experience is a plus.
• Second language skills are welcome.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Know products in the department and respond to questions, making recommendations.
• Inform customers of grocery specials and suggest items to meet needs.
• Check product quality and freshness, review sell-by dates.
• Label, stock and inventory department merchandise and ensure fresh products are available.
• Report discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads.
• Follow food safety regulations and proper temperature controls.
• Reinforce safety procedures and report unsafe conditions to management.
• Inspect equipment and report maintenance needs.
• Report accidents and safety risks or illegal activity.
• Perform essential job functions with or without reasonable accommodation.

Skills

Stress tolerance

Effective communication

Basic math

Customer service

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)