STORE/NIGHT CLERK

Kroger Family of Companies; Gardnerville (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Gardnerville, NV, is hiring for a customer-focused role in the store department. You will assist customers, answer questions about products, maintain a clean and safe shopping environment, and support the department manager in hitting sales and quality goals.

The ideal candidate communicates effectively, handles stressful situations with ease, and welcomes opportunities to upsell grocery items while promoting the company's Customer 1st strategy and core values of

Qualifications

• Ability to handle stressful situations in a fast-paced retail environment.
• Basic math skills for counting, making change, and balancing cash handling.
• Clear and effective communication with customers and teammates.

Responsibilities

• Create an environment that makes customers feel welcome and answered questions about products.
• Assist customers with product questions and suggest items to meet needs.
• Maintain product knowledge and inform customers of specials and promotions.
• Check product quality and ensure freshness; monitor sell-by dates.
• Label, stock and inventory department merchandise; provide fresh products ordered.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and guidelines; maintain proper temperatures.
• Follow safety procedures and report unsafe conditions to management.
• Notify management of accidents and safety risks; support preventive maintenance.

Skills

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES - Promote trust and respect among associates

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)