STORE/NIGHT CLERK

Kroger Family of Companies; Denver (CO); On-site; USD 27,000 - 35,000; Part time

Job summary

Kroger Family of Companies in Denver, CO seeks a Customer Service Associate to deliver outstanding service and maintain a clean, safe store environment.

You will assist the department manager, answer questions, suggest products, and help ensure accurate signage and pricing. This role emphasizes respect and safety with a positive attitude in a busy grocery setting.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Answer questions about products and assist customers to feel welcome and valued.
• Gain product knowledge and respond to questions, making product recommendations.
• Inform customers of grocery specials and help locate items.
• Check product quality and ensure freshness; review sell-by dates and take action.
• Label, stock and inventory department merchandise; provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay informed about ads and promotions.
• Adhere to food safety regulations and ensure proper temperatures and logs.
• Enforce safety programs and report unsafe conditions to management.
• Inspect equipment and notify managers of needed repairs.
• Notify management of accidents, safety risks, and illegal activity.
• Perform essential job functions with or without reasonable accommodation.

Skills

Customer service

Communication skills

Math basics

POS system

Tools

POS system

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES - Promote trust and respect among associates

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials

• Check product quality to ensure freshness; review sell by dates and take appropriate action

• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered

• Report product ordering/shipping discrepancies to the department manager

• Display a positive attitude

• Stay current with present, future, seasonal and special ads

• Adhere to all food safety regulations and guidelines

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Notify management of customer or employee accidents

• Report all safety risks/issues and illegal activity, including robbery, theft or fraud

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Ability to handle stressful situations

Knowledge of basic math (counting, addition, and subtraction)

Effective communication skills

Desired

Any retail experience

Second language (speaking, reading and/or writing)

$19.40 - $25.11 per hour