Store Manager- Wyoming, MI

CNG Holdings, Inc.; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

CNG Holdings, Inc. is seeking a Store Manager to oversee daily operations and profitability at one or more locations within the district. You will lead sales, customer service, and store-level leadership to deliver results.

Responsibilities include cash handling, compliance, staff scheduling, training, and coordinating with the District Director of Operations. You will engage customers, resolve issues, and drive performance.

Qualifications

• High school diploma or GED required.
• 2+ years in sales, customer service, and cash handling.
• 1+ year supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office programs.
• Reliable transportation and a valid driver's license.

Responsibilities

• Serve and educate customers on the product portfolio and options.
• Interact with customers using active listening to resolve issues.
• Escalate issues to the District Director of Operations when needed.
• Respond to customer questions, applications, requests, sales and calls per procedures.
• Handle and count currency, cash deposits, and manage cash drawer.
• Balance batch receipts with store sales reports and resolve discrepancies.
• Perform customer verifications and process transactions per policy.
• Comply with federal/state regulations and company procedures.
• Complete compliance trainings quarterly.
• Coordinate operations and training to achieve metric targets.
• Maintain staff schedule and cover other stores in the district.
• Support staff to ensure customer service and sales culture.
• Assist District Director with recruiting of Assistant Store Managers.
• Other duties as assigned.

Skills

Sales experience

Customer service

Cash handling

Supervisory experience

Communication skills

Microsoft Office

Multitasking

Reliable transportation

Driver's license

Core values alignment

Education

High school diploma or GED

Job description

General Function / Summary

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies.The Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Coordinate operations, development, and training necessary for store achieving metric targets.
• Maintain store staff schedule and assist covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
• Other duties as assigned.

Job Description

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 2+ years of experience with sales, customer service, and cash handling
• 1+ year of supervisory experience preferred
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/Retail/Office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Supervisory Functions

• Position may be on-site lead for one or more Assistant Store Managers

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Our mission

is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our vision

is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.

CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!

Commitment To Diversity

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.