Store Manager - Victorville

The Salvation Army Southern California; Victorville (CA); On-site; USD 55,104,000 - 66,125,000; Full time

Benefits offered by this job

Career growth

Paid time off

Employee Discounts

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

AFLAC

Employee Assistance Program (EAP)

Job summary

The Salvation Army Southern California is seeking a dedicated Retail Store Manager for our Victorville thrift store. This role oversees day-to-day operations, drives customer service and sales, and ensures efficient donation handling and pricing practices.

You will lead a team, schedule shifts, and maintain safety and policy compliance at the store. Ideal candidates bring at least 3 years of supervisory retail experience, strong communication skills, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years retail management/supervisory experience.
• Must be able to operate POS/Cash Register and have ability to schedule and supervise store employees.
• Must hold a valid driver's license, be able to show proof of insurance.
• Must pass a Motor Vehicle Records check.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Plans and directs the day-to-day operations of the assigned store location.
• Develops strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Schedules store employees to ensure coverage in-store and donation center; coordinates daily meetings.
• Ensures store is rotated to manage space and checkout flow effectively.
• Supervise employees to ensure compliance with directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provides training for new personnel on store policies and procedures.
• Manages disciplinary actions and performance evaluations in coordination with HR.
• Maintains daily backup of cash handling and banking procedures as per ARCC policy.
• Attends monthly district meetings and stores' monthly team meetings.
• Ensures safety measures align with ARC policy and regulations.

Skills

Retail Management

POS / Cash Register

Scheduling & Supervision

Driver's License

Education

High School Diploma or equivalent

Tools

POS/Cash Register System

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

PAY RATE: $20.00 PH

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Victorville Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• High School Diploma or equivalent required.
• Must have a minimum of 3 years previous Retail Management/Supervisory experience.
• Must be able to operate POS/Cash Register and have ability to schedule and supervise store employees.
• Must hold a valid Drivers license, be able to show proof of insurance.
• Must pass a Motor Vehicle Records check.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a telephone.
• Ability to operate a scale to sell goods at checkout.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Essential Duties And Responsibilities

• Plans and directs the day‐to‐day operations of assigned store location.
• Develops strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings.
• Ensures store is scheduled to rotate tables without affecting quick & courteous checkout.
• Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensures timely rotation of clearance tables as scheduled each day.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Ensures product is ready to fill clearance tables for a timely table rotation per daily standards.
• Ensures that the Sales Associate/Material Handler (s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times and banking of cash receipts as per ARCC policy.
• Completes all tasks as assigned by the District Sales Manager; Command Retail Directors and Command Administration Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with store team.
• Responsible for the protection of property and building.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Implement appropriate loss prevention measures.
• Other written or verbal duties as may be assigned by the District Sales Manager, Command Retail Directors and Command Administration