Store Manager - The North Face

Aspen Skiing Company; Snowmass Village (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Employee ski pass and dependent passes

Other company perks

Paid time off programs

Paid leave programs

Job summary

Aspen Skiing Company is seeking a Store Manager for The North Face at the Snowmass Village rental-retail store. You will lead day-to-day operations, drive sales and profitability, manage staffing, merchandising, and inventory, and coach a high-performing team to deliver an elevated guest experience.

You will report to the General Manager of Stores and operate in a fast-paced, guest-focused environment with a bonus-eligible salaried role. Prior multi-unit retail leadership is preferred.

Qualifications

• High school diploma or equivalent required.
• 4–7 years of experience in retail, hospitality, or guest service environments.
• 2–3 years of experience in a multi-unit or store-level management role leading teams.
• Demonstrated experience managing high-volume retail operations preferred.
• Experience overseeing labor budgets, scheduling, or operational reporting preferred.
• Knowledge of The North Face brand standards, product assortment, and visual merchandising guidelines.

Responsibilities

• Oversee day-to-day store operations, including opening/closing procedures and POS transactions.
• Recruit, hire, train, schedule, and supervise store staff.
• Monitor sales and KPIs to meet profitability targets.
• Lead and coach the sales team on customer engagement and brand service standards.
• Manage store expenses, labor budget, and shrink.
• Implement visual merchandising standards and seasonal floor-sets.
• Conduct inventory management and loss prevention audits.
• Respond to escalated customer feedback and service issues.
• Deliver ongoing performance feedback and coaching to staff.
• Ensure compliance with policies, safety standards, and employment regulations.
• Partner with leadership on reporting and cross-functional initiatives.

Skills

Retail operations

POS systems

Inventory management

Loss prevention

Brand standards

Merchandising

Coaching & motivation

Sales analytics

Communication

Team leadership

Time management

Flexible schedule

Education

High school diploma or equivalent

College degree preferred

Job description

Company Description

Established in 1946, Aspen Skiing Company, also known as Aspen Snowmass, owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk—creating premium, sustainable and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably-sourced on-mountain food & beverage outlets. Aspen Skiing Company also owns Aspen Hospitality, which is comprised of The Little Nell and Limelight Hotel brands and ASPENX, a contemporary retail and experience brand. Across all divisions, Aspen Skiing Company works to drive positive social change through climate, community, and minority group advocacy and investment. For more information about Aspen Snowmass, visit www.aspensnowmass.com.

Job Description

The Store Manager leads day-to-day retail operations for an Aspen Snowmass Rental Retail-operated The North Face store, delivering an elevated brand and guest experience while driving sales, profitability, and operational excellence. This role oversees staffing, merchandising, inventory, and expense management to ensure the store consistently meets brand and company standards. The Store Manager builds and develops a high-performing team through hiring, coaching, and succession planning. This position reports to the General Manager of Stores.

• The budgeted salary range for this position is $64,800 - $75,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be considered on a rolling basis.

Essential Job Functions/Key Job Responsibilities

• Oversee day-to-day store operations, including opening/closing procedures, cash handling, and point-of-sale transactions, to ensure efficient and compliant store operations
• Recruit, hire, train, schedule, and supervise store staff to maintain appropriate staffing levels and team performance
• Monitor sales and key performance metrics against store goals, adjusting team execution and store operations to achieve profitability targets
• Lead and coach the sales team on customer engagement, product knowledge, and The North Face brand service standards on the sales floor
• Manage store expenses, including labor budget, supply costs, and shrink, to protect company assets and control costs
• Implement visual merchandising standards and seasonal floor-sets in accordance with The North Face brand guidelines
• Conduct inventory management, including receiving, cycle counts, and loss prevention audits, to maintain inventory accuracy
• Respond to and resolve escalated customer feedback and service issues to maintain store service standards
• Deliver ongoing performance feedback and coaching, and develop succession plans, for store staff
• Ensure store compliance with company policies, safety standards, and applicable employment regulations
• Partner with the General Manager of Stores and Rental Retail leadership on store-level reporting, brand-partner communications, and cross-functional initiatives
• Other duties as assigned

Qualifications

Education & Experience Requirements

• High school diploma or equivalent required; college degree preferred
• 4–7 years of experience in retail, hospitality, or guest service environments required
• 2–3 years of experience in a multi-unit or store-level management role leading teams required
• Demonstrated experience managing high-volume retail operations preferred
• Experience overseeing labor budgets, scheduling, or operational reporting preferred

Knowledge, Skills & Abilities

• Knowledge of retail store operations, including POS systems, inventory management, and loss prevention practices.
• Knowledge of The North Face brand standards, product assortment, and visual merchandising guidelines.
• Skill in coaching, motivating, and holding a team accountable to sales and service goals.
• Skill in analyzing sales and operational reports to identify trends and drive store performance.
• Strong verbal and written communication skills for interacting with customers, staff, and brand/regional leadership.
• Ability to lead a high-performing team in a fast-paced, guest-focused retail environment.
• Ability to manage multiple concurrent priorities with strong attention to detail and organizational skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on peak retail and ski-season demand.

Additional Information

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoorsand may be required to walk on slippery and uneven surfaces
• Must be able tofrequentlylift, push or pullup to50 lbs. individually or with assistance

Job Benefits & Perks

This position is classified as a seasonal full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.