Store Manager: ST3071 Leesville, LA

GameStop

Leesville (LA)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Paid time off

401(k)

Employee discount

Casual work environment

Job summary

A leading gaming retailer is seeking a Store Manager in Leesville, LA. This role involves overseeing a team, delivering exceptional guest service, and driving sales in a fast-paced environment. You must have prior retail management experience, strong communication skills, and the ability to lift items. The position offers full-time employment with benefits including health insurance and a 401(k).

Qualifications

Must be at least 18 years of age.
Three or more years of retail sales experience required.
Must lift and/or move objects up to 20 lbs.

Responsibilities

Provide world-class guest service at all times.
Train and develop store associates to meet sales goals.
Communicate with other Store Leaders and departments.
Train and supervise store associates; ensure policy compliance.

Skills

Guest service skills

Effective communication

Problem-solving skills

Retail experience

Education

High school diploma or GED

Associate’s or Bachelor’s degree (preferred)

Job description

Overview

Join to apply for the Store Manager: ST3071 Leesville, LA role at GameStop

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

As an Empowered Leader, the Store Leader-Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop\'s Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques, the Store Leader ensures world-class guest service experiences for all of GameStop\'s guests. The Store Leader-Hourly makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, which may vary based upon store size, location, and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
Provide world-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop products which meet the needs of the guest; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide world-class guest service.

Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
Ensure the use of Solution Selling techniques to align guest needs with GameStop products, the recommendation of additional items as appropriate, and ensure every guest is thanked for shopping at GameStop.
Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business.

Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on their team.
Recruit, hire, assess, develop, and retain people committed to outstanding guest service.
Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first.
Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.
Protect company assets through effective inventory control and loss prevention practices.
Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader.

Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (applies only to positions at a military base store).
Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (applies only to positions at a military base store)

Qualifications

Must be at least 18 years of age and present state-required proof of age documents
High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)

Proficient guest service skills
Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
Proficient understanding of basic math functions (add, subtract, multiply, divide)
Working knowledge of alphabetizing
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
Proficient problem solving skills and judgment abilities
Proficient ability to carry out instructions furnished in written, oral or diagram form
Ability to deliver bank deposits according to loss prevention safety guidelines
Ability to work extended hours/days as necessary, including Sundays
Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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