Store Manager (Scottsdale)

Diptyque Distribution LLC.; Scottsdale (AZ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Diptyque is seeking a passionate Store Manager to lead our Scottsdale boutique, drive sales, and elevate the client experience.

You will oversee operations, coaching, scheduling, and CRM initiatives while ensuring brand standards and seamless omnichannel service.

The role requires luxury retail leadership, strong analytics, and availability for evenings and weekends.

Qualifications

• 5+ years of retail management experience.
• Bachelor's degree preferred.
• Strong business acumen and analytical skills.
• Proven ability to lead teams and deliver exceptional client experiences.
• Excellent communication, organization, and time management skills.
• Proficiency in Microsoft Office Suite.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead boutique performance and exceed sales goals.
• Analyze store metrics and market trends to identify growth opportunities.
• Engage with clients on the sales floor to deliver exceptional service.
• Collaborate with cross-functional teams to optimize inventory and launches.
• Oversee merchandise flow and shipments, maintaining stock accuracy.
• Manage scheduling and staffing to support business needs.

Skills

Retail management

Leadership

Customer experience

Analytical skills

Microsoft Office

Communication

Flexibility

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world. We are seeking a passionate and experienced Store Manager to lead our boutique team and elevate the Diptyque client experience.

Your Mission As Store Manager, you will be the heartbeat of the boutique—ensuring every client interaction reflects the elegance and excellence of Diptyque. You will oversee all aspects of store performance, from sales and operations to team development and client engagement.

What You’ll Do

• Business Leadership: champion boutique performance and lead the team to meet and exceed sales goals.
• Analyze store metrics and market trends to identify growth opportunities.
• Actively engage with clients on the sales floor, setting the tone for exceptional service.
• Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
• Share product knowledge and brand storytelling to inspire and educate the team.
• Implement strategies to meet KPIs and drive omnichannel success.
• Collaborate with your Regional Manager to develop action plans tailored to your boutique’s needs.
• Stay ahead of industry trends and competitor activity to keep Diptyque at the forefront.

Team Development & Leadership

• Lead with empathy and vision, fostering a culture of creativity, accountability, and shared success.
• Conduct monthly coaching sessions and provide timely, constructive feedback.
• Guide annual performance reviews and set clear development goals for each team member.
• Recruit and retain top talent, building a pipeline for future growth.
• Ensure a seamless and branded onboarding experience for new hires.
• Manage scheduling and staffing to support business needs and client service.
• Partner with HR and your Regional Manager on employee relations and engagement.

Client Experience & Community Engagement

• Cultivate lasting relationships with top clients and identify opportunities for client development.
• Lead CRM initiatives as a tool for personalization and storytelling.
• Organize local events and activations to drive traffic and brand awareness.
• Inspire the team to deliver memorable after-sales service and build client loyalty.
• Monitor CRM data and reporting to support strategic clienteling efforts.

Boutique Operations

• Ensure the boutique operates smoothly and in alignment with Diptyque's standards and policies.
• Monitor expenses and manage the store budget with a focus on efficiency.
• Conduct regular audits and inventory counts to maintain accuracy and minimize shrinkage.
• Oversee merchandise flow and ensure timely processing of shipments.
• Maintain visual merchandising standards that reflect Diptyque's aesthetic - elegant, curated, and sensorial.
• Submit payroll and scheduling reports in a timely and accurate manner.

What You Bring

• 5+ years of retail management experience, ideally in luxury or beauty.
• A Bachelor's degree is preferred.
• Strong business acumen and analytical skills.
• Proven ability to lead teams and deliver exceptional client experiences.
• Excellent communication, organization, and time management skills.
• Proficiency in Microsoft Office Suite.
• Passion for fragrance, beauty, and luxury retail.
• Flexibility to work evenings, weekends, and holidays.

Salary Rate: $75,000 - $85,000 + Bonus Potential

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience.

In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.