Store Manager: Sales & Operations Leader

AAAA Self Storage Management Group LLC; Sterling (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

AAAA Self Storage Management Group LLC in Sterling, VA seeks a Store Manager to lead daily operations, maximize rentals and profitability, and supervise staff. This full-time role emphasizes delivering exceptional customer service and efficient store management.

You will handle payments, security, maintenance coordination, and reporting to the District Manager, with a focus on teamwork, reliability, and strong organizational skills. Weekend availability and a proactive sales mindset are required.

Qualifications

• 3+ years retail experience preferred.
• 2+ years supervisor or leadership experience preferred.
• Self-motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
• Must be able to work with minimal supervision, and also in a team environment.
• Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
• Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
• Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
• Ability to problem solve, analyze information and demonstrate professionalism
• Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
• Presents a professional, positive image that reflects well on the organization.

Responsibilities

• Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Schedule and supervise minor repairs needed at the store
• Advise the District Manager of any repairs, construction defects or large maintenance projects.
• Supervise maintenance technician’s or 3rd party contractors while performing routine maintenance or repairs at the facility.
• Visually inspect the store daily, identify and respond promptly to any potential breach of security.
• Understands basic operations and maintenance requirements for facility systems (HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
• Perform minor maintenance duties, changing light bulbs, weed control etc,
• Implement, follow and enforce compliance of company policy and procedures.
• Train and develop assistant manager in all aspects of the business.

Skills

Retail experience

Leadership

Customer service

Time management

Communication

Microsoft Office

Job description

AAAA Self Storage Management Group LLC in Sterling, VA seeks a Store Manager to lead daily operations, maximize rentals and profitability, and supervise staff. This full-time role emphasizes delivering exceptional customer service and efficient store management.

You will handle payments, security, maintenance coordination, and reporting to the District Manager, with a focus on teamwork, reliability, and strong organizational skills. Weekend availability and a proactive sales mindset are required.