Store Manager - Ridgedale

Macy's; Oak Knoll (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Macy's in Minnesota seeks a Store Manager to lead sales and customer service, overseeing operations, merchandising, and expense control with a focus on coaching and development.

The role emphasizes building a customer-centric culture, driving weekly leadership reviews, and ensuring policy compliance while executing company initiatives. Strong leadership and coaching skills are essential.

Qualifications

• Experience leading store operations including sales, service, and merchandising.
• Ability to train, coach, and develop teams.
• Strong focus on shortage prevention and policy compliance.

Responsibilities

• Drive sales by fostering a customer-centric selling culture
• Develop the team through coaching, follow-up, and recognition
• Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
• Identify business-driving opportunities
• Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
• Actively manage hours by ensuring strong attendance and weekend hours utilization
• Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
• Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
• Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures
• Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
• Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
• Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement

Skills

Leadership

Coaching

Customer service

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Store Manager leads sales and customer service efforts at Macy's. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.

What You Will Do

Sales

• Drive sales by fostering a customer-centric selling culture
• Develop the team through coaching, follow-up, and recognition
• Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
• Identify business-driving opportunities
• Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
• Actively manage hours by ensuring strong attendance and weekend hours utilization
• Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
• Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
• Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures

Customer

• Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
• Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
• Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement