Store Manager - Mckinney, TX

CNG Holdings, Inc; McKinney (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

CNG Holdings, Inc. is seeking a Store Manager to lead daily operations and profitability across one or more Check ’N Go, Allied Cash, or Cash Store locations in the district.

You will oversee customer service, sales performance, cash handling, and store leadership while ensuring regulatory compliance and policy adherence. You will coordinate staff scheduling, drive KPI targets, support recruiting of Assistant Store Managers, and represent the company with integrity in a dynamic retail finance

Qualifications

• High school diploma, GED, or equivalent experience.
• 2+ years of experience with sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership.
• Must have own personal reliable transportation in compliance with policy, including valid Driver’s License and Automobile Insurance.
• Ability and willingness to live and embrace our core values: accountable, inclusive, transparent, and focused.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve.
• Respond to customer inquiries and requests per regulations, store procedures, and volume expectations.
• Handle and count currency, cash, and coins, manage cash drawer, deposits, and other cash handling.
• Balance batch receipts with store sales reports and resolve over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree timely.
• Coordinate operations, development, and training for store targets.
• Maintain staff schedule and assist covering other stores in the district.
• Support staff to ensure excellent customer service and sales culture.
• Assist District Director of Operations with recruiting, selection, and onboarding of Assistant Store Managers.

Skills

Sales experience

Customer service

Cash handling

Communication skills

Microsoft Office proficiency

Leadership

Education

High school diploma or GED

Equivalent experience

Tools

Microsoft Office

Job description

Job Description: General Function / Summary

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.

Essential Duties

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Coordinate operations, development, and training necessary for store achieving metric targets.
• Maintain store staff schedule and assist covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
• Other duties as assigned.

Minimum Education and Experience Required

• High school diploma, GED, or equivalent experience.
• 2+ years of experience with sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership.
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company.
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.

Physical Demands

• Call center/Retail/Office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50lbs, with or without reasonable accommodations.

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

Supervisory Functions

• Position may be on-site lead for one or more Assistant Store Managers.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our core values.

These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!

Commitment to Diversity

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our Mission

Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our Vision

Our vision is to deliver innovative financial solutions that better fulfill our customer’s unique financial needs so that they can build a better future for themselves and their families.