Store Manager - Keiser Pembroke Pine Bookstore - Pembroke Pines, FL

Follett Corporation; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Follett Corporation is seeking a Store Manager I to lead bookstore operations at the campus store in Florida. You will hire, train, supervise, and motivate managers and staff, develop operating plans, and maintain strong campus relations while delivering high levels of customer service.

You will guide course materials activities, meet General Merchandise expectations, and demonstrate Follett systems and strategies.

Qualifications

• 0–3 years of relevant experience.
• Retail management or strong customer service experience; academic retail experience a plus; strong organizational, time management and analytical skills.

Responsibilities

• Lead full-cycle talent management, including recruiting, training, coaching and development for staff at multiple levels.
• Prepare and implement operating plans for all store departments for standard operations and events.
• Develop and maintain positive campus relationships with administration, athletics, faculty and staff to expand partnerships.
• Oversee course materials operations, inventory planning and interactions with faculty to secure adopted titles.
• Deliver exceptional customer service and create an engaging store environment with strong visual presentation.
• Monitor store financials and labor budgets to drive sales and improve efficiency.

Skills

Retail leadership

Customer service

Staff development

Education

Bachelor's degree or equivalent

Job description

Position Overview

The Store Manager I executes and provides leadership and oversight for all facets of bookstore operations, including hiring, training, supervising, developing, and motivating managers, supervisors, and team members; preparing and executing store operating plans; establishing and enhancing strong campus relations; guiding course materials activities; maintaining a high level of customer service throughout the store; delivering on General Merchandise expectations; demonstrating expert-level knowledge of Follett systems and strategies; and completing other necessary store activities as needed.

Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Resolves complaints and escalated issues in a timely and satisfactory manner. Partners with various support partners. Consistently demonstrates Follett Values.

Responsibilities

• Responsible for full-cycle talent management, including recruiting, training, coaching and talent development for full-time, part-time, and temporary team members. Works to identify key talent to support the talent pipeline. Ensures effective performance management and maintains a culture of accountability. Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results. Provides staff training. Manages other staff managers and guides them in directing and coaching their staff, if applicable. Develops and promotes a team environment and acts as a leader within the store to all staff levels. Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets.


• Prepares and implements detailed operating plans for all store departments for standard operations, busy rush periods, and special events (athletics, graduation). Shares plans with managers and team members and leads/drives them to execution. Analyzes store financials and makes determinations regarding how to positively impact future sales/expense opportunities. Plans and prepares for promotions. Demonstrates a full understanding of capacity and velocity requirements, based on the previous history.


• Establishes, enhances, and maintains positive, responsive relationships with the campus community, particularly campus administration, athletics departments, faculty, and staff. Seeks out new ways to partner with campus regarding remote selling opportunities, maintaining Follett's campus presence, and resolving complex issues on an as-needed basis.


• Provides oversight and guidance and/or executes all facets related to course materials, including managing and directing the work of the Course Materials Manager, if applicable. Reviews enrollment numbers, past history, inventory levels, and current adoptions in order to ensure appropriate quantities for purchase and buyback. Interacts with faculty and others as needed to gain access to adopted titles for the upcoming semester far in advance to maximize profit.


• Develops a customer-centric experience and engages team members in the delivery/execution of that objective. Provides the highest levels of customer service within the store and in all interactions with stakeholders. Manages the visual presentations to create an exciting shopping environment for customers.


• Executes corporate General Merchandise objectives, including allocation of floor space based on sales by department/sub-department. Modifies plans to fit specific needs.


• Participates in the execution of store-specific projects, such as renovations and reorganizations, or assists in projects relating to store opening or closings. May function as a regional trainer.


• Ensures all back-office functions, including the preparation of invoices, the process of chargebacks, and coordination of stock shipments are completed in accordance with company directives and/or policies and procedures.


• May have oversight, with varying levels of direct management responsibility, for one or more additional locations.


• Performs other duties as assigned.

Qualifications

• 0-3 years of relevant experience.


• Bachelor's degree or equivalent.


• Retail management or strong customer service experience; academic retail experience a plus; strong organizational, time management, and problem-solving skills; strong customer service, communication, and presentation skills; strong analytical skills and financial acumen; advanced relationship building, and demonstrated ability to influence a team and customer outreach.


• General Computer Skills.


• Travel: minimal - less than 10%.