Store Manager III/Cherry Hill Mall

TD Bank; Cherry Hill Township (NJ); On-site; USD 115,000 - 173,000; Full time

Job summary

TD Bank in Cherry Hill, NJ is seeking a Store Manager III to lead a consumer banking store portfolio, focusing on deposits, loans and fees while delivering an outstanding customer experience.

The role demands strong leadership, coaching, and cross-functional collaboration to grow the business and manage risk, with a track record in financial services and team development. Notable responsibilities include loan origination and performance management.

Qualifications

• Undergraduate degree or equivalent experience.
• 5+ years related experience in retail, customer service and/or financial services.
• 5+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Strong financial analysis skills.

Responsibilities

• Develop, lead and grow a TD store portfolio including deposits, loans and fees.
• Lead, coach and motivate the store team to deliver a legendary employee and customer experience.
• Manage multiple store locations if required and oversee store performance metrics.
• Provide coaching and guidance to staff; escalate issues with customers and internal groups as needed.
• Originates loan applications, handles Conditions of Lending and conducts loan closings.

Skills

People management

Leadership

Financial analysis

Communication

Negotiation

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

Work Location:
Cherry Hill, New Jersey, United States of America
Hours:
40
Pay Details:
$115,440 - $173,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking Job Description:
The Store Manager III develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.
Depth & Scope:
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a large sized store and team (based on U.S. TD Bank store levelling criteria)
Oversees and leads a large and/or highly complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
Accountable for achieving both Store and individual performance metrics
Ability to manage multiple store locations and/or a diverse and complex customer base, if required
Acts as peer mentor to developing store managers
Requires deep expert knowledge of the business, banking and bank operations
Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
Provides coaching, mentorship and guidance to others within area of expertise
Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
Originates loan applications, handles Conditions of Lending and conducts loan closings
Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:
Undergraduate degree or equivalent experience
5+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
5+ years experience of proven business development skills, including ability to conceptualize and implement strategies
5+ years of proven leadership and coaching experience required
Small Business and Consumer lending experience required
Knowledge of Bank product lines and services as well as an understanding of Store operations and security
Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
Future focused, foresees gaps, trends and influences direction across a specialized area of the Region and Market
Ability to negotiate, manage relationships and influence across the Region, Market, and Business line
Has high performance standards for self and others and can coach peers
Strong financial analysis skills
Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
Excellent verbal and written communication skills
Demonstrated ability to lead and motivate team members
Proficient with Microsoft Office suite
Notary License (preferred)

Customer Accountabilities:
Manages the service and advice team promoting a positive customer and colleague experience
Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where nece