Store Manager II - Massapequa

TD Bank; New York (NY); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank in Massapequa, NY is seeking a Store Manager II to lead a TD Bank store, drive deposits and loans, and deliver a legendary customer and employee experience.

You will coach the store team, manage performance, and develop talent while achieving growth targets. Strong financial acumen and risk management are essential.

Qualifications

• Undergraduate degree or equivalent experience required.
• 4+ years supervisory experience in retail/financial services.
• Strong leadership and coaching skills.
• Notary License preferred.
• Proven ability to manage competing priorities and drive store goals.

Responsibilities

• Manages the service and advice team to deliver a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services and sales conversations.
• Coaches to ensure customer issues are handled per guidelines and participates in problem resolution.
• Promotes the Bank's presence within the community through initiatives and events.
• Builds relationships by fostering a client/customer centered organization and meeting customer needs.

Skills

Leadership

Coaching

Customer service

Communication

Analytical skills

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

4+ years related experience (retail/financial services, supervisory)

Tools

Microsoft Office

Job description

Work Location

Massapequa, New York, United States of America

Hours

40

Pay Details

$97,240 - $145,600 USD

Line of Business

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Customer Accountabilities

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes t