Store Manager II (Bilingual Spanish Preferred) - Glen Rock

TD Bank, N.A.; Fair Lawn (NJ); Sur place; USD 97 000 - 146 000; Plein temps

Résumé du poste

TD Bank, N.A. in Fair Lawn, New Jersey is seeking a Store Manager II to lead a multi-person store, grow deposits and loans, and deliver a legendary employee and customer experience.

You will hire, coach and manage staff, set goals, and ensure risk and regulatory compliance while driving profitability. You will deepen customer relationships, refer to specialists, and collaborate with Wealth, Small Business and Commercial teams to expand the store’s portfolio and achieve business targets.

Qualifications

• Undergraduate degree or equivalent experience; 4+ years retail/financial services experience.
• Supervisory, leadership and coaching experience with 4+ years.
• Small Business and Consumer lending experience.
• Strong written and verbal communication; collaborate with all levels.
• Notary License preferred; proficient with Microsoft Office.

Responsabilités

• Leads, coaches and develops store teammates to create a legendary customer experience.
• Manages store growth by deposits, loans, fees and expenses; drives profitability.
• Originates and oversees loan applications; ensures risk controls and approvals.
• Partners with Specialists to grow the Store Portfolio and referrals.
• Maintains store operations, compliance and risk management standards.

Connaissances

Leadership

Retail banking

Customer service

Communication

Staff coaching

Formation

Undergraduate degree or equivalent experience

Description du poste

Work Location

Fair Lawn, New Jersey, United States of America Hours: 40 Pay Details: $97,240 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria) Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results Accountable for achieving both Store and individual performance metrics Ability to manage multiple store locations and/or a diverse and complex customer base, if required Acts as peer mentor to developing store managers Requires deep expert knowledge of the business, banking and bank operations Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps Provides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

Undergraduate degree or equivalent experience 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies 4+ years of proven leadership and coaching experience required Small Business and Consumer lending experience required Knowledge of Bank product lines and services as well as an understanding of Store operations and security Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives Strong financial analysis skills Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers Excellent verbal and written communication skills Demonstrated ability to lead and motivate team members Proficient with Microsoft Office suite Notary License (preferred)

Customer Accountabilities

Manages the service and advice team promoting a positive customer and colleague experience Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc. Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance Ensures overall colleague scheduling is optimal to meet customer demands Provides ownership/oversight of complex daily operational/administrative duties Shareholder Accountabilities: Creates store-specific strategies to grow the business Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth Partners with Specialists to grow and advise new and existing customers Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services Achieves business objective for Operational Excellence Ensures necessary due diligence to support the accuracy of all customer transactions/activities Follows and ensures colleagues understand and apply bank operating policies and procedures Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement Employee/Team Accountabilities: Leads, coaches and develops store teammates to create a consistent legendary customer experience Coaches teammates to provide the best advice to potential and existing TD Bank customers Responsible for management of the overall team providing both leadership and guidance Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide