Store Manager I - S Boston, MA

TD Bank Group; Boston (MA); On-site; USD 79,000 - 118,000; Full time

Job summary

TD Bank Group in Boston, Massachusetts is seeking a Store Manager I to lead a consumer banking store, drive revenue growth across deposits, loans and fees, and deliver a legendary customer experience.

You will hire and coach a high-performing team, set goals, manage performance, oversee risk and compliance, and develop customer relationships while guiding referrals to specialists to meet growth targets and ensure operational excellence.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years relevant experience required (retail, customer service, and/or financial services industries).
• Business development skills, including ability to conceptualize and implement strategies.
• 1+ years leadership and coaching experience required.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Requires knowledge of the business, banking and bank operations
• Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
• Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to teammates
• Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education

Undergraduate degree or equivalent experience

Job description

Work Location:

Boston, Massachusetts, United States of America

Hours:

40

Pay Details:

$78,520 - $117,520 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required


• Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)


• Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results


• Accountable for achieving both Store and individual performance metrics


• Requires knowledge of the business, banking and bank operations


• Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps


• Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps


• Provides coaching, mentorship and guidance to teammates


• Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)


• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners


• Originates loan applications, handles Conditions of Lending and conducts loan closings


• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

• Undergraduate degree or equivalent experience


• 3+ years relevant experience required (retail, customer service, and/or financial services industries)


• Business development skills, including ability to conceptualize and implement strategies


• 1+ years leadership and coaching experience required