Store Manager, HOKA

Deckers Retail, LLC; National Harbor (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

HOKAStore Manager opportunity at a Deckers Brands location in National Harbor seeks an experienced leader to recruit, train, and coach a high-performing team. You will drive brand education, deliver elevated customer service, and ensure inventory accuracy and operational excellence.

You will lead in-store events, monitor KPIs, and implement visual merchandising standards to promote the HOKA Brand. A strong track record in retail management and agile decision-making is required.

Qualifications

• Four (4) years minimum retail store management experience.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
• Excellent leadership skills and experience managing people in a customer-facing environment.
• Demonstrated track record of exceeding sales targets and cost management for a store of comparable volume and size.
• Excellent organizational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to be agile to meet the needs of the business, within and beyond the four walls of the store.
• Experience coordinating and hosting regular in-store and local events.

Responsibilities

• Lead and develop your team to drive business results and professional growth.
• Maintain high training standards to ensure excellent customer service and product knowledge.
• Meet and exceed budgeted sales and KPIs while monitoring expenses.
• Develop store strategies to boost customer satisfaction, traffic, and profitability.
• Cultivate community through events, local outreach, and engagement with the market.
• Oversee inventory, cash handling, and labor, ensuring compliance with policies.
• Drive visual merchandising execution and brand standards across the store.
• Hire, onboard, and train team members to maintain a high-performing staff.

Skills

Store management

Communication

Leadership

Sales targets

Cost management

Organization

Problem solving

Event planning

Merchandising

Job description

About HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you're a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

SUMMARY

Our Store Managers are integral to the success of the HOKA Brand. As a Store Manager, you attract, develop, and motivate a passionate team. You regularly share the HOKA Brand values, vision and mission with your team members and actively create a culture of trust and accountability.

DESCRIPTION

As a people leader, you continuously build and develop your team through recruiting, training, and coaching to meet the short and long-term needs of the business. You lead your team to drive Brand awareness and education while providing excellent service. You maintain high training standards that enable your team to deliver elevated shopping experiences that invite customers to learn about and experience the HOKA Brand.

You drive operational excellence in all aspects of your business and take responsibility for the store's inventory, cash, and labor. You execute visual merchandising directions that promote the Brand image and ensure a well-managed back of house. You drive sales and KPIs for your store while focusing on key strategic priorities. You are agile and know how to adapt to support the needs of business.

Community is integral to the HOKA Brand and you understand the importance of cultivating community within and beyond the store's four walls. You invite customers into the HOKA community through amazing interactions with our HOKA Experts, creative local engagement, and dynamic support of Brand events. You maintain awareness of industry trends and local competitors in order to meet and anticipate customer demands.

CORE COMPETENCIES

As an effective Store Manager, you know how to:

• Coach and develop your team to drive business results and professional growth.
• Ensure the highest level of customer service possible and prioritize brand and product knowledge training.
• Meet and exceed budgeted sales and KPIs and monitor expenses.
• Develop store strategies that enhance customer satisfaction, increase traffic, and optimize profitability.
• Continuously cultivate community through events, local outreach, and proactive awareness of and engagement with your market beyond the four walls of your store.
• Manage Inventory and implement store administration and operations including compliance with policies and procedures.
• Hire the best team members by identifying talent quickly and regularly maintaining a network for recruiting candidates.
• Onboard and train team members to ensure engaged and high-performing teams.
• Ensure the highest level of visual merchandising and standards and takes responsibility for execution of visual directives and guidelines.
• Drive key initiatives and support programs that enhance the customer journey.

KEY QUALIFICATIONS

• Four (4) years minimum retail store management experience.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
• Excellent leadership skills and experience managing people in a customer-facing environment.
• Demonstrated track record of exceeding sales targets and cost management for a store of comparable volume and size.
• Excellent organizational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.
• Ability to be agile to meet the needs of the business, within and beyond the four walls of the store.
• Experience coordinating and hosting regular in-store and local events.

ADDITIONAL REQUIREMENTS

• Flexibility of schedule and hours to meet the needs of the business.
• Flexibility to travel to meet the needs of the business.
• Valid State or Federal Identification.

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.