Store Manager: Grow Sales, Lead Team & Delight Customers

Ace Hardware Corporation; Donaldsons Crossroads (PA); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Miller’s Ace Hardware in McMurray, PA is seeking a Store Manager to lead daily store operations, maximize sales, manage expenses, and ensure exceptional customer service.

You will develop and train the management team, oversee staff scheduling, maintain stock levels, and uphold safety and store standards. Experience preferred; apply online at millersace.com and [e-mail].

Qualifications

• High School degree; some college preferred.
• Knowledge of hardware products and willingness to learn.
• Minimum 2-4 years retail management experience.
• Ability to produce and support a budgeted staff schedule weekly.
• Knowledge of standard inventory management practices and tools for accuracy.
• Strong leadership and analytical skills.
• Commitment to service, excellence, and customer satisfaction.
• Clear and effective communication; ability to multitask with attention to detail.
• Knowledge of retail computer systems; MS Word and Excel a plus.
• Ability to work flexible hours including evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 40 lbs.

Responsabilités

• Greet customers and project a friendly, outgoing demeanor.
• Drive store sales by addressing customer needs and resolving concerns quickly.
• Hire, train, and develop retail staff with goals for growth and success.
• Coordinate supervision of retail staff to meet sales targets.
• Build product knowledge and assist with store layout and product location.
• Assist in pricing, stocking, marking, and organizing merchandise.
• Lead and manage receiving, stocking, and distribution of merchandise.
• Ensure customer satisfaction, sales skill development, and product knowledge.
• Understand and communicate store goals and safety policies to the team.
• Other duties as assigned.

Connaissances

Leadership

Customer service

Communication

Problem solving

Organizational skills

Flexible scheduling

Budgeting

Inventory control

Formation

High School diploma

Some college

Outils

MS Word

Excel

Description du poste

Miller’s Ace Hardware

(McMurray, PA):

Family owned business. Team oriented environment. Competitive compensation. Flexible scheduling options available.

Miller’s Ace Hardware is growing! If you're passionate about your career and want to contribute to a company you can believe in, consider sharing

your talent with us. If you are energetic, naturally outgoing and organized, apply today to become the next face of Miller’s Ace Hardware. This is a rewarding position at the heart of store operations leading to many meaningful relationships with customers and coworkers alike. Immediate opening. Experience preferred. Apply online at www.millersace.com. Questions: [e-mail].

Position Summary:

Store Managers are responsible for the complete day-to-day operation of the store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A store manager contributes to the growth and development of the management team and store associates.

Responsibilities include:

• Project a positive representation of Miller's Ace Hardware.
• Greet customers entering and throughout the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.
• Hire, train and develop retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments.
• Coordinate the overall supervision of retail staff to ensure sales performance goals are met and procedures are followed accurately.
• Continually build product knowledge base and assist customers with store layout and product location.
• Assist in pricing, stocking, marking, and organizing of store product.
• Direct the daily maintenance, orderliness, and cleanliness of the sales floor, stock room and service areas.
• Lead and manage associates involved with daily tasks including check out, returns, special services, systems and receiving.
• Lead and manage the receiving, unloading, distribution and stocking of the store’s merchandise.
• Ensure standards for customer satisfaction, sales skill building, sales drivers, and product knowledge are met.
• Understand, support, and communicate the store’s daily, weekly, monthly, annual and long term goals to the team.
• Understand, support, and communicate the store’s safety policies and procedures; is a safety role model.
• Other duties may be assigned.

Minimum Requirements:

• Education/Training:High School degree, some college preferred.
• Possess a knowledge of hardware related products along with a willingness to learn.
• Experience:Minimum of 2-4 years retail management experience.
• Have an understanding of demand based staffing and be able to produce and support a budgeted staff schedule on a weekly basis.
• Have knowledge of standard inventory management practices and the tools necessary to support a high level of inventory accuracy.
• Strong leadership and analytical skills.
• A commitment to service, excellence, and customer satisfaction.
• Ability to communicate clearly and effectively in all situations.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple projects and tasks with a high attention to detail.
• Knowledge of retail computer systems, MS Word and Excel a plus.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
• Ability to stand for extended periods of time.
• Physically capable of lifting up to 40 lbs. repeatedly.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes

all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.