Store Manager (Full-Time) - Pukalani

Hmstores; Makawao, Northern (HI, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

20% Employee Discount

401(k) with Employer Match

Company paid life insurance

Vacation and holidays

Job summary

HouseMart is a locally owned chain with 34 Ace Hardware, Ben Franklin Craft, and Daiso stores, employing over 500 people across multiple states. The store manager role oversees daily operations, drives sales growth, and coaches staff on selling techniques, inventory control, and product knowledge.

The role emphasizes leadership, policy adherence, customer service excellence, and teamwork to meet business goals and maintain high engagement in a family-oriented environment.

Qualifications

• Bachelor’s Degree in Business Management or related field; 3+ years of related experience may substitute.
• 2–3 years of retail supervisory experience preferred or completion of a Manager Trainee Program.
• Proficient with MS Office and Google applications; good organizational skills.

Responsibilities

• Monitor daily/monthly sales against goals to meet or exceed expectations.
• Ensure adherence to company policies and procedures in store operations.
• Greet customers promptly and determine needs to offer appropriate products/services.
• Recruit, train, and develop staff to meet company expectations and foster teamwork.
• Maintain inventory and prepare/store audits; manage store visits and reports.

Skills

Verbal communication

Written communication

Leadership

Customer service

Education

Bachelor’s Degree in Business Management

Tools

MS Office

Google apps

Job description

Salary Range: $65,000.00 To $75,000.00 Annually

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country.”

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

SUMMARY

This position is responsible for all facets of the store’s daily operations to increase sales and profit. Provides continuous coaching to all employee on proper selling techniques, inventory best practices and product knowledge.

ESSENTIAL FUNCTIONS

• Monitor the daily and monthly sales achievements as compared to budgeted goals and past history to meet/exceed expectations.
• Ensure that all company objectives, policies and procedures are adhered to within the store’s operation.
• Greets every customer within 10 feet, in a timely, friendly and courteous manner.
• Determines customers’ needs and offers an appropriate service, product and/or suggestion.
• Embrace the Company’s vision, mission, goals, objectives and core values.
• Cultivate customer’s good will and encourage repeat business.
• Recruit, train and develop staff to Company expectations.
• Foster, support, and maintain high morale by developing an effective teamwork concept among all employees.
• Maintain the perpetual inventory system and the annual preparation and taking of store physical inventory.
• Assists with store visit reports and audits.

JOB QUALIFICATIONS

• Bachelor’s Degree in Business Management or related field or at least 3 years of related experience may be substituted.
• 2-3 years of retail and/or business supervisory experience preferred or a completion of a Manager Trainee Program.
• Working experience with MS Office, Google, internet and e-mail.
• Excellent verbal and written communication and organizational skills.

MENTAL DEMANDS

• Requires attention to detail, concentration, and alertness.
• Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.
• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
• Ability to perform multiple tasks at the same time.
• Organizes work to complete assignments, maintains accuracy, pays attention to detail, and demonstrates customer service standards.

PHYSICAL DEMANDS

• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to 100 lbs. of merchandise using a hand truck.
• Ability to stand for durations up to 8 hours at a time.
• Frequent reaching, twisting, turning, stooping, squatting, crouching, grasping and squeezing.
• Manual dexterity to operate cash register, computer, calculator and misc. hand tools.
• Ability to be certified to operate a forklift as assigned.

WORKING CONDITIONS

Work Environment: Works under regular store conditions. Occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.

Equipment/Tools Used: Occasional use of various store equipment such as forklift, various hand tools (i.e. glue guns, scissors, stapler, saws, drills, etc.) cash register, key machine, paint mixers, computer, printers, fax machine, shredder, calculator, telephone, two way radios and headsets etc.

Work Hours: Available flexible hours as required. (Including days, nights, weekends, and holidays)

FULL TIME BENEFITS

• 20% Employee Discount
• 401(k) with Employer Match
• 100% Company Paid Life Insurance
• Vacation, Sick Leave, Personal Leave and Holidays

Our success is directly attributed to our employees, and we are looking for our next generation of winning team members. The ideal candidate will be the face of our brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and will work in accordance with the Company’s established policies and procedures.

We are a drug-free workplace and an equal opportunity employer.