Store Manager FT - MD 585 (32455)

Cricket Wireless LLC.; Catonsville (MD); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Medical benefits (monthly deduction)

Phone service discounts

Growth opportunities

Job summary

Talk4Less Wireless, a Cricket Wireless Authorized Retailer, is seeking a Wireless Manager to oversee store operations, coach staff, and drive sales and customer satisfaction in Catonsville, MD. The role includes staffing, merchandising, and achieving performance targets.

The ideal candidate has retail management experience, strong communication skills, and the ability to lead a team in a fast-paced environment. Bilingual Spanish/English is a plus. Competitive bonus potential and benefits offered.

Qualifications

• 1-2 years of management or supervisory experience in a retail environment.
• Excellent written and verbal communication skills.
• Strong organizational and leadership abilities.

Responsibilities

• Oversee store operations including opening/closing, staffing, service levels, cash handling and inventory.
• Coach and develop sales staff; drive customer service and sales performance.
• Meet or exceed store performance goals and lead a winning team.

Skills

Retail management

Customer service

Staff coaching

Bilingual Spanish/English

Education

College degree preferred

HS diploma or GED required

Tools

PC Windows applications

Job description

Job Details: Job Location: MD 585 CATONSVILLE - Catonsville, MD, Position Type: Full Time, Salary Range: $17.00 - $18.00Base+Commission/month,

Why Work for Talk4Less Wireless, a Cricket Wireless Authorized Retailer?

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.

Wireless Manager job duties include:

• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Make staffing adjustments as needed to meet the needs of the business.
• Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.
• Establish and exceed organizational performance and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
• Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
• Responsible for all aspects of retail including hiring, training, marketing, and team leadership.
• Ensure that visual merchandising is appealing to customers while adhering to Cricket standards.
• Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
• Provide answers directly to customers concerning billing processes, equipment, service plan upgrades and other customer service-related issues inquiries.
• Ensure that sales associates are up to speed on training for new products and offerings and know the sales techniques necessary to sell them.
• Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.

Qualifications: Your Experience:

• Qualifications: 1-2 years of management experience in retail or another environment with a strong customer focus.
• College degree is preferred, HS diploma or GED required
• Excellent written and verbal communications skills required.
• Strong organizational skills required.
• Competent in customer focus, change & innovation, strategic thinking, relationship building and influencing, talent management and inspirational leadership.
• Working knowledge of cellular/advanced wireless communication preferred. Working knowledge of PC Windows's applications required.
• Bilingual in Spanish and English preferred.
• May require additional tasks, duties or projects as assigned.

What We’ll Offer:

• Competitive paid time-off program.
• Medical, optional on monthly deduction.
• Phone service discounts.
• Development and growth opportunities.

Talk4less is an Equal Employment Opportunity Employer and a Drug Free Workplace

Bonus & Pay

Hourly pay plus bonus on sales, and monthly manager bonus upon qualification of store goals.