Store Manager (El Paso, TX- Store# 59336)

all team members, along with DailyPay options. Growth and; El Paso (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

OXXO USA is seeking an energetic Retail Store Manager to lead a busy outlet, drive sales, and ensure outstanding customer service. You will oversee staffing, scheduling, inventory, and store operations, while working to maximize profitability and maintain a compliant, high-performance team.

The role emphasizes leadership, training, and collaboration with the District Manager to share best practices and elevate store results.

Qualifications

• Two (2) or more years' Experience working in a retail environment (Required).
• Valid Driver's License and transportation to/from bank and corporate meeting; valid vehicle insurance (Required).
• Previous leadership experience (Required).

Responsibilities

• Manage employees and adhere to company policies and procedures.
• Ensure hours of operation are covered; recruit to hire and retain staff.
• Monitor and manage inventory; coordinate with suppliers for timely deliveries.
• Maintain store cleanliness and welcoming environment for customers.
• Provide excellent customer service and set a friendly tone.
• Oversee store financials and budgets; work with District Manager on best practices.
• Recruit, train, and mentor staff; provide ongoing development opportunities.
• Address and resolve customer issues professionally and promptly.

Skills

Retail leadership

Customer service

Inventory management

Staff training

Recruitment

Scheduling

Education

Retail Customer Service Experience

Job description

JOB SUMMARY

Are you a dynamic leader with a passion for customer service and a knack for driving sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team.

As the Retail Store Manager, you will play a pivotal role in ensuring our customers receive exceptional service while maximizing store profitability. Step into a role where your leadership and strategic thinking will make a real impact and embark on a rewarding career journey with us!

KEY RESPONSIBILITIES:

• Managing employees and adhering to company policies and procedures.
• Responsible for ensuring all hours of operation are covered and supported. This includes recruiting to hire and retain employees.
• Monitor and manage inventory levels to prevent shortages or overstock situations. Conduct regular stock checks and work with suppliers to ensure timely delivery of products.
• Maintaining the cleanliness of the store.
• Provides excellent customer service, setting the tone for a friendly environment.
• In charge of store financials.
• Collaborates and engages with the District Manager and other Retail Store Managers to share the best practices.
• Recruit, train, and mentor store employees, fostering a positive and inclusive work environment. Provide ongoing training development for opportunities to enhance team performance and career growth.

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

EDUCATION AND EXPERIENCE

• Two (2) or more years' Experience working in a retail environment (Required)
• Valid Driver's License and transportation to/from bank and corporate meeting & valid vehicle insurance (Required)
• Previous leadership experience.

JOB REQUIREMENTS

• Responsible for maximizing store merchandise and fuel sales in store location and for achieving budgeted store expectations.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Responsible for teaching and emulating proper customer service and suggestive selling techniques.
• Communicating sales and profitability goals to store associates and providing feedback.
• Must have a form of communication to be reached.
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

Any salary or hourly range listed reflects OXXO USA's good-faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.