Store Manager: Customer Experience & Ops Leader

Wingstop; Edwardsville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Wingstop is seeking an experienced Store Manager to oversee day-to-day operations, staff supervision, and customer service excellence. The role concentrates on ensuring financial performance, staff development, and a high-quality shopping experience across the store.

You will lead by example, drive sales targets, and maintain smooth store operations while upholding Wingstop brand standards and safety protocols.

Qualifications

• Commercial awareness and customer-focused mindset.
• Strong interpersonal skills to lead staff and engage customers.
• Ability to manage budgets and analyze store performance.

Responsibilities

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem-solving

Initiative

Leading by example

Job description

Main Responsibilities of a Store Manager
● Responsible for every aspect of everyday supervision of store outlets
● Responsible for resources management
● Takes care of stock, staff, and sales management
Store Manager Job Description
We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.
Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.
The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.
More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.
Responsibilities of a Store Manager
● Recruiting and appraising staff
● Training and supervising staff
● Managing budgets
● Maintaining financial and statistical records
● Dealing with customer complaints and queries
● Overseeing stock and pricing control
● Maximizing profitability and productivity
● Motivating staff to meet sales targets
● Setting sales targets
● Ensuring compliance with safety and health regulations
● Preparing promotional displays and materials
● Liaising with management
● Taking care of promotional prospects, benefits, and salaries of their staff
● Providing opportunities for staff advancements
Store Manager Job Requirements:
● Commercial awareness
● Confidence
● Resourcefulness
● Organizational skills
● Teamworking skills
● Verbal communication skills
● Numerical skills
● Excellent IT skills
● Enthusiasm
● Executive skills
● Problem-solving skills
● Showing initiative
● Setting a good example

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.