Store Manager - Cross Creek Mall

Sephora; Fayetteville (NC); On-site; USD 76,000 - 89,000; Full time

Job summary

A leading beauty retailer seeks a Store Manager for their Fayetteville location. This pivotal role involves overseeing store operations, nurturing a diverse team, and enhancing client experiences. Ideal candidates will have a strong background in retail leadership, with a focus on performance management and client satisfaction. The position offers competitive salary and benefits, including a 30% employee discount and opportunities for professional growth.

Benefits

Health insurance

401k with match

Paid time off

Training and development

Employee discount

Qualifications

• Demonstrated success in high-volume retail or hospitality environments.
• Strong ability to recruit and inspire talent.
• Exceptional communication and interpersonal skills.
• Passion for developing teams through mentorship.
• Experience balancing client-centric approaches with business growth.

Responsibilities

• Oversee daily store operations to deliver a seamless client experience.
• Coach and empower a diverse team to exceed performance goals.
• Attract and onboard top talent that embodies company values.
• Provide impactful feedback and mentorship to staff.
• Maintain compliance with all policies and procedures.

Skills

Leadership

Client experience

Team development

Performance management

Operational excellence

Job description

Job ID:279238

Store Name/Number:NC-Cross Creek Mall (2622)

Address:715 Cross Creek Mall, Fayetteville, NC 28303, United States (US)

Hourly/Salaried:Salaried (Exempt)

Job Type:Full Time

Position Type:Regular

Job Function:Stores - Leadership

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready to remove the compromise between passion and profession? As Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you lead store operations, develop and coach your team, and elevate the client experience.

What You’ll Do

• Lead Store Operations & Client Experience. Oversee all daily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic, high-volume environment.
• Inspire & Develop High-Performing Teams. Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent. Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning. Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.

What You’ll Bring

• Store Manager Experience. Demonstrated success in high-volume, complex retail or hospitality environments, with a demonstrated ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve ambitious targets.
• Visionary Leadership Skills & Business Acumen. Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.
• Exceptional Communication & Interpersonal Skills. Adept at building trust, clarity, and enthusiasm not only within teams but also with senior leadership. Skilled at managing conflict, facilitating complex discussions, and ensuring alignment.
• Passion for Developing Others. Passion for empowering teams via mentorship, real-time coaching, feedback, and fostering a culture of learning and accountability.
• Client-Centric & Growth Oriented. Experience creating personalized, memorable experiences for lasting loyalty and satisfaction, and balancing operations with business growth.

Where and How

• Location. This role requires on-site work at 715 Cross Creek Mall, Fayetteville, NC 28303, United States (US).
• Availability. This role requires availability including evenings, weekends, and holidays.
• Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.

What You’ll Get

The annual base salary range for this position is $76,100.00 - $88,540.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.

• CaringCommunity.You’llleadyour storelikea community–where everyone feels seen and supported – building confidenceamongyour team and positivelyimpactingclients.
• Fulfilling Path.Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
• Meaningful Work.With a cultivated passion for beauty, your career is your stage.We’llgiveyoutheenvironmentandsupportyourneed to do more than sellproducts;you’llcontribute to the transformation of your team, customers, and community.

Rewardsas Uniqueas You

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health. Choose a healthcare plan to fit you and your dependents' needs with medical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
• Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development,you’ll be guided on a dynamic career path.
• Perks. Thinkyou’vetried it all? Enjoya30% discount on all merchandise/services, opportunities for free productor“gratis,”and flash sale discountson LVMH brand products.
• Support.Youdon’tjust lead a team that cares–you’repart of a team that cares.Tapinto free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful