Store Manager - Columbus Circle, NY

boggimilano1; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Salary $80k-$95k + Commission

Dental, Health, Vision

401(k) match

PTO and Sick Time

Employee discounts

Career development

Job summary

Boggi Milano is seeking an experienced Store Manager for our New York location to lead a premium sales team and deliver outstanding omnichannel customer experiences.

You will drive sales targets, oversee CRM and inventory, and coach staff to achieve excellence in service, operations, and visual standards in a fast-paced luxury retail environment.

Qualifications

• 5+ years of experience as a Store Manager, preferably in premium or luxury brands.
• Fluent in English (speaking and writing); additional languages a plus.
• Knowledge of omnichannel retail strategies and delivering seamless customer experiences.
• Strong team management, delegation, and organizational skills.
• Attention to detail, problem-solving and decision-making abilities.

Responsibilities

• Deliver excellent omnichannel customer service and supervise the sales team to meet quality standards.
• Analyze KPIs and results; define and execute action plans to drive outcomes.
• Oversee CRM activities and ensure optimization.
• Manage customer complaints with proper resolution and escalation as needed.
• Plan and allocate store activities to maximize team efficiency and productivity.
• Ensure adherence to company procedures, service quality, and store standards.
• Oversee inventory and warehouse management in coordination with Merchandising and Area Manager.

Skills

Omnichannel retail

Leadership

Customer service

Team management

English fluency

Tools

CRM systems

Job description

About Us

Boggi Milano is an Italian brand with over 300 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

Your Opportunity

The Store Manager is responsible for overseeing the efficient and successful functioning of the store.
This includes guiding, training, and inspiring the team to achieve goals in sales, service quality, customer loyalty, and overall growth.
The Store Manager ensures customers receive a high-level omnichannel experience and works to maximize store performance.

Benefits Package:

• Salary: $80,000 - 95,000 + Commission
• Dental, Health, Vision, 401(K)+ Match
• PTO and Sick Time
• Employee Discounts
• Professional and Career Development

How You Will Contribute:

Business Results & Efficiency

• Deliver excellent omnichannel customer service and supervise the sales team to meet quality standards.
• Analyze commercial indicators and results regularly; define and execute action plans to drive timely outcomes.
• Oversee CRM activities, ensuring they are fully optimized.
• Manage customer complaints, ensuring proper resolution and escalation as needed.
• Plan and allocate store activities effectively to maximize team efficiency and productivity.
• Ensure proper application of company procedures and monitor service quality.
• Supervise warehouse stock, ensuring alignment with the store's sales potential, in coordination with the Merchandising and Area Manager.
• Monitor market trends, retail initiatives, and competitors’ actions to contribute to brand development.
• Monitor and achieve sales targets, revenue goals, and profitability objectives.
• Analyze KPIs (e.g., conversion rate, average transaction value) to identify trends and opportunities.
• Create and manage shift schedules to ensure appropriate staffing.
• Set clear goals and expectations aligned with KPIs and business objectives.

Talent Management & Acquisition

• Define store targets and monitor team performance, providing regular evaluations and corrective plans.
• Lead team meetings to align on store goals, gather feedback, and define actions to improve commercial performance.
• Motivate and inspire team members to work collaboratively and achieve results.
• Provide continuous coaching and professional development opportunities to ensure team growth.
• Manage onboarding for newly hired employees to ensure a smooth integration process.
• Enhance and supervise training programs, collaborating with the internal Academy to tailor solutions.
• Anticipate staffing needs and actively participate in recruitment, leveraging the referral program.
• Maintain the store’s image according to company standards, ensuring cleanliness, order, and visual alignment.
• Optimize warehouse management, merchandise rotation, and storage to maximize sales efficiency.
• Oversee inventory management (partial or annual), ensuring accuracy and accountability.
• Ensure proper management of omnichannel operations, including adherence to required procedures and deadlines.
• Enforce internal procedures, and sales regulations with support from HQ.

Operational Excellence

• Maintain the store’s image according to company standards, ensuring cleanliness, order, and visual alignment.
• Optimize warehouse management, merchandise rotation, and storage to maximize sales efficiency.
• Oversee inventory management (partial or annual), ensuring accuracy and accountability.
• Ensure proper management of omnichannel operations, including adherence to required procedures and deadlines.
• Enforce internal procedures, company labor codes, and sales regulations with support from HQ.
• Monitor store safety, including the proper use of security tools like video surveillance.
• Supervise administrative and accounting operations, ensuring accurate reporting to Headquarters.
• Creating Schedule for store staff.

Who You Are:

• Have 5+ years of experience as aStore Manager with demonstrated leadership and management skills, ideally within a premium or luxury brand. Menswear knowledge is a plus.
• Fluent in English (speaking and writing); additional language skills are a plus.
• Knowledgeable with omnichannel retail strategies and delivering seamless customer experiences.
• Effective team management skills, ability to delegate responsibilities effectively, and strong organizational skills.
• Strong interpersonal skills and customer centric mindset to maintain high levels of satisfaction and brand reputation
• Ability to work effectively in diverse environments.
• Optimistic and resilient to foster a positive work environment
• Strong attention to detail, problem-solving, and decision-making skills
• Ability to lift 35 lbs. + and stand for long periods of time
• Must have open availability on weekends (Friday, Saturday & Sunday), peak seasons, holidays and blackout periods.
• Expected travel internationally once or twice a year.

Equal Employment Opportunity

Boggi Milano is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

Why work with Boggi Milano?

Boggi Milano combines the best of Italian craftsmanship with innovative designs, offering employees the chance to represent a prestigious brand known for elegance and quality. At Boggi Milano, innovation is at the core. The brand leverages technical, high-performance materials to create products that meet the evolving demands of customers.

Employees are part of a dynamic and growing company, with numerous new store openings and partnerships planned. Join an international workplace that values diversity, equity, and inclusion. Employees from different cultures and backgrounds collaborate harmoniously. Boggi Milano promotes work-life balance and fosters an environment that values employee well-being.

Boggi Milano is in a phase of global expansion, creating exciting opportunities for employees to contribute to new projects and help shape the brand’s future.

Boggi Milano is committed to protecting the privacy and personal information of our employees and customers. All personal data will be handled in accordance with applicable privacy laws and regulations, including the New York State Consumer Privacy Act and other relevant statutes.