Store Manager - (Check n Go) Wisconsin

CNG Holdings, Inc.; Waukesha (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

CNG Holdings, Inc. seeks a Store Manager to oversee daily operations and profitability at retail locations. The role includes managing cash handling, improving customer service, and leading store staff. Applicants should have 2+ years of sales and customer service experience with a high school diploma.

Additionally, a valid Driver’s License and reliable transportation are required. The position demands excellent communication skills and the ability to multitask effectively.

Qualifications

• 2+ years of experience with sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Valid Driver’s License and Automobile Insurance required.

Responsibilities

• Manage daily operations and profitability of retail locations.
• Serve and educate customers on product options.
• Handle cash transactions and perform cash management duties.

Skills

Customer service

Sales

Cash handling

Active listening

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Overview

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ’N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is accountable for site operations, sales, customer service, and store level leadership of one or more retail locations.

Essential Duties / Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately to customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings in a timely manner.
• Coordinate operations, development, and training necessary for the store to achieve metric targets.
• Maintain store staff schedule and assist with covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 2+ years of experience with sales, customer service, and cash handling
• 1+ year of supervisory experience preferred
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
• Must have own personal reliable transportation in compliance with published policy and procedure; this may not include public transportation, transportation from family or friends. Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/Retail/Office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50 lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Supervisory Functions

• Position may be on-site lead for one or more Assistant Store Managers