Store Manager - Burlington

FashionUnited; Burlington (MA); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager in the Burlington, MA area to lead with purpose, drive performance, and create unforgettable customer experiences that reflect the Coach brand.

You will inspire a diverse team, coach for development, manage daily operations, and ensure brand standards, merchandising, and service excellence across all channels in a fast-paced luxury retail environment.

Qualifications

• 1–6 years of leadership experience in retail or service industries.
• A deep commitment to delivering best‑in‑class customer experiences.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and retail systems.

Responsibilities

• Drive sales, profitability, and productivity across channels.
• Lead and coach a diverse, high‑performing team.
• Set goals, provide feedback, and recognize achievements.
• Oversee operations including inventory control and scheduling.
• Ensure brand standards and visual merchandising meet Coach standards.
• Serve as brand ambassador in store and community.

Skills

Leadership

Customer service

Communication

Microsoft Office

Retail systems

Education

Bachelor's degree preferred

Tools

Labor management systems

Inventory software

Sales reporting tools

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast‑paced retail environment.

You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability, and a vibrant store culture where results and service excellence go hand in hand.

Key Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service‑first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency and professionalism.
• Inspire, coach, and develop a diverse, high‑performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Requirements

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus. A combination of education and experience will be considered.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems such as labor management, inventory and sales reporting tools.
• Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel and maneuver sales floor and stockroom.

Compensations and Benefits

Base Pay Range: $62,000.00 – $94,000.00

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits we offer: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

Equal Opportunity Statement

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

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