Store Manager - Buchanan

Mint Cannabis; Buchanan Township (MI); On-site; USD 55,000 - 72,000; Full time

Job summary

Mint Cannabis in Buchanan, MI is seeking a Store Manager to lead a high-volume retail dispensary and drive exceptional customer experience. You will manage daily operations, sales performance, compliance, inventory control, and team development in a fast-paced environment at 221 E Front St, Buchanan, MI 49107.

The ideal candidate is a hands-on, results-driven leader with retail management experience and a passion for operational excellence in the cannabis industry.

Qualifications

• 3+ years of retail management experience in high-volume setting.
• 1+ year cannabis industry experience preferred.
• Strong leadership, operations, and customer service skills.
• Knowledge of compliance, inventory control, and cash handling.
• Proficient with POS systems and retail software.

Responsibilities

• Lead, train, and coach a 25–50 member team including supervisors.
• Oversee daily dispensary operations, cash handling, and compliance.
• Ensure excellent customer service and resolve guest issues.
• Maintain store appearance and security protocols.
• Collaborate with marketing and leadership on promotions and planning.
• Forecast sales and assist budgeting and labor management.

Skills

Team leadership

Customer service

Compliance knowledge

Inventory management

Cash handling

POS systems

Communication skills

Education

High school diploma

Bachelor’s degree in Business

Tools

POS systems

Retail management software

Job description

Store Manager
Reports to: Area Manager
FLSA Status: Exempt
Department: Retail
Location: 221 E Front St, Buchanan, MI 49107
Pay Range: (DOE)

Position Summary:

The Store Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience.

The ideal candidate is a hands‑on, results-driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry.

Responsibilities:

Leadership & People Management

• Lead, train, and coach a team of 25–50 employees including assistant managers and front‑line staff
• Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values
• Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development

Retail Operations

• Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
• Ensure exceptional customer service and resolve escalated guest issues professionally
• Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience

Compliance & Security

• Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
• Manage Facility Agent Cards, ID verification, and documentation procedures
• Enforce safety and security protocols including alarm systems, cash handling, and loss prevention

Inventory & Financial Oversight

• Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
• Oversee daily financials, including cash reconciliation, banking deposits, and reporting
• Support sales forecasting and budgeting while managing labor and operational expenses

Collaboration & Business Growth

• Collaborate with marketing to execute promotions and in-store campaigns
• Partner with leadership and support teams on cross-functional initiatives and regional planning
• Engage in local community outreach and brand-building opportunities

Supervisory Responsibilities:

• Directly supervises all store staff, including assistant managers, leads, and front‑line team members
• Responsible for hiring, training, scheduling, coaching, and performance management
• Ensures adherence to company policies, compliance standards, and operational procedures
• Fosters a team‑oriented environment that supports employee growth and accountability

Qualifications:

• 3+ years of retail management experience, preferably in a high-volume, regulated environment
• 1+ year of cannabis industry experience strongly preferred
• Demonstrated success in team leadership, operational execution, and customer service excellence
• Strong working knowledge of compliance, inventory management, and cash handling procedures
• Excellent communication, organizational, and decision‑making skills
• Proficiency with POS systems and retail management software
• Must be at least 21 years of age
• Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
• Must be able to pass a background check and fingerprint clearance

Education and Certifications:

• High school diploma or equivalent required
• Bachelor’s degree in Business, Retail Management, or related field preferred

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to lift 25–50 pounds and perform physical inventory tasks
• Must be able to bend, reach, stoop, and move in a retail environment
  May be required to work indoors and outdoors in varied conditions
• Must be able to work a flexible schedule including nights, weekends, and holidays

Work Environment:

• High-volume retail dispensary environment
• Fast‑paced, customer‑facing setting with compliance and security protocols
• Occasional exposure to cannabis odor and product handling

Travel Requirements:

• Minimal travel; occasional travel for training or multi-store collaboration may be required
  

Equal Opportunity Employer Statement:

Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.