Store Manager: Bombas

Leap

New York (NY)

On-site

USD 65,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

Healthcare benefits

Employee discounts

401K

Flexible time off

Job summary

A leading retail management company in New York City seeks a Store Manager for a Bombas boutique. You will drive sales, enhance customer interactions, and recruit a high-performing team. This full-time role offers an annual pay range of $65k to $80k based on experience, with additional benefits including unlimited PTO and healthcare coverage.

Qualifications

Proven experience in retail or customer service within boutique or premium brands.
Strong business acumen with an ability to interpret key performance metrics.
Flexible availability for evenings, weekends, and holidays.

Responsibilities

Lead with a strategic mindset to drive sales and enhance customer interactions.
Recruit and develop a high-performing team through coaching and performance management.
Manage daily operations such as team scheduling and payroll accuracy.

Skills

Leadership

Customer service

Retail sales

Business acumen

Team development

Education

High school diploma or equivalent

Tools

Shopify

Google Workspace

Job description

Overview

We are seeking an innovative and results-driven Store Manager for our Bombas boutique powered by the Leap Platform, coming to New York City October 2025. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.

About the Brand

It sounds simple, but putting on clean, comfortable clothing every day is a powerful thing. With the help of our customers and Giving Partners, we wanted to offer new, clean clothes to everyone who needs them. So we created the most comfortable socks, underwear, and t-shirts we could imagine. And for every clothing item you purchase, a clothing item of the same kind is donated to those experiencing homelessness. Bombas.com

Responsibilities

Lead with a strategic mindset to drive sales, enhance customer interactions, and strengthen community ties.
Recruit and develop a high-performing team through hiring, coaching, and performance management.
Foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.
Utilize local market knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness.
Partner with neighboring stores and execute in-store activations to grow the customer base and elevate brand presence.
Ensure brand standards are met across store operations, including visual merchandising, cleanliness, inventory management, and shipment processing.
Manage daily operations such as opening/closing procedures, team scheduling, and payroll accuracy.
Occasionally support other Leap-powered stores within the market, including assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.

Qualifications

Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability.
Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
Must be 18+ years of age.

Annual Pay Range: $65k to $80k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.

Key Performance Indicators (KPIs)

Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here.

Benefits

Unlimited PTO (blackout periods apply)
Commission Eligible
Healthcare benefits (medical, dental, vision)
Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
Employee Assistance Program
Employee discount + wardrobe allotment for participating Leap brands

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren\'t just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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