Store Manager - Atherton Mill

LVMH Group; Charlotte, Northern (NC, KY); Hybrid; USD 82,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Tuition assistance

Employee discount

Job summary

Sephora is seeking a Store Manager in Charlotte to lead daily store operations, elevate the client experience, and coach a diverse team in a vibrant, high-volume environment.

You will recruit and develop talent, drive sales growth, and ensure a best-in-class service culture that aligns with Sephora’s values. Availability includes evenings, weekends, and holidays at Atherton Mall.

Qualifications

• Store management experience in high-volume retail or hospitality.
• Strong leadership with ability to coach and develop teams.
• Excellent communication and relationship-building skills.
• Proven ability to drive client-centric service and store results.
• Passion for developing others and fostering learning.

Responsibilities

• Lead store operations and client experience to deliver seamless service and profitability.
• Inspire and develop high-performing teams with clear coaching and feedback.
• Recruit and onboard top talent while upholding Sephora values.
• Drive performance through regular appraisals and mentorship.
• Champion continuous learning through coaching and open dialogue.
• Elevate client satisfaction with outstanding service and personalized experiences.
• Uphold standards for a visually appealing, compliant store environment.
• Optimize inventory and staffing to meet priorities and opportunities.

Skills

Store manager exp

Visionary leadership

Interpersonal skills

Excellent communication

People development

Client centric

Job description

Job ID:294185
Store Name/Number:NC-Atherton Mill (1220)
Address:Atherton Mall 2036 South Blvd., Suite C, Charlotte, NC 28203, United States (US)
Hourly/Salaried:Salaried (Exempt)
Job Type:Full Time
Position Type:Regular

Job Function:Stores - Leadership

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Profile

Job ID:294185
Store Name/Number:NC-Atherton Mill (1220)
Address:Atherton Mall 2036 South Blvd., Suite C, Charlotte, NC 28203, United States (US)
Hourly/Salaried:Salaried (Exempt)
Job Type:Full Time
Position Type:Regular

Job Function:Stores - Leadership

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready to remove the compromise between passion and profession?AsStore Manager,you’llbe the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you lead store operations, develop and coach your team, and elevate the client experience.

WhatYou’llDo:

• Lead Store Operations & Client Experience.Oversee alldaily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic, high-volume environment.
• Inspire & Develop High-Performing Teams. Lead with visionand passiontocoach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent. Attract, recruit, andonboardexceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning.Fostera spirit of ongoinglearningthrough thoughtfulcoaching,open dialogue, and providingresources toenableassociatesand leaderstoreach their highest potential.
• Elevate Client Satisfaction. Consistentlydeliveroutstanding service, skillfully resolveconcerns, and activelydriveengagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’sstandards bymaintaininga visually inspiring, immaculate store environment and ensuringcompliancewith allpolicies, procedures, and brand guidelines.
• OptimizeResources & Drive Growth. Drive results byoptimizinginventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.

WhatYou’llBring:

• Store Manager Experience.Demonstrated successin high-volume, complex retail or hospitality environments, with a demonstrated ability to set strategic direction,champion store culture,drive overall store results, and execute business plans to achieve ambitious targets.
• VisionaryLeadershipSkills& Business Acumen. Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.
• Exceptional Communication & Interpersonal Skills. Adept at building trust,clarity,and enthusiasmnot only within teams but also with senior leadership. Skilled at managing conflict,facilitatingcomplex discussions, and ensuringalignment.
• Passion for DevelopingOthers.Passionforempowering teams via mentorship, real-time coaching,feedback, and fostering a culture of learning and accountability.
• Client-Centric & Growth Oriented. Experiencecreatingpersonalized, memorable experiences for lastingloyalty and satisfaction, and balancing operations with business growth.

Where and How:

• Location. This role requires on-site work atAtherton Mall 2036 South Blvd., Suite C, Charlotte, NC 28203, United States (US).
• Availability. This role requires availability including evenings, weekends, and holidays.
• Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand andwalkthe sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.

What You’ll Get:

The annual base salary range for this position is $82,100.00 - $100,550.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days.

• CaringCommunity.You’lllead your storelikea community–where everyone feels seen and supported – building confidenceamongyour team and positivelyimpactingclients.

• Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.

• Meaningful Work. With a cultivated passion for beauty, your career is your stage.We’llgive you the environmentandsupportyourneed to do more than sellproducts;you’llcontribute to the transformation of your team, customers, and community.

Rewardsas Uniqueas You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and yourdependents'needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.

• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.

• Balance.Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, andprotectedleave.

• Growth.No two stores or leaders are the same. With access to training, tuition reimbursement,and leadership development,you’llbe guided on a dynamic career path.

• Perks.Thinkyou’vetried it all? Enjoya30% discount on all merchandise/services, opportunities forfreeproductor“gratis,”and flash sale discountson LVMH brand products.

• Support.Youdon’tjust lead a team thatcares–you’repart of a team that cares.Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.