Store Manager- Alva, OK

Shepherd Oil Company; Alva (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Paid holidays

Access to medical, dental, and vision insurance

Retirement plan with company match

Job summary

A family-owned convenience store is seeking a Store Manager responsible for overseeing daily operations, employee training, and ensuring customer satisfaction. The ideal candidate should have a High School Diploma or GED, with management training preferred, and be able to work 45-55 hours a week. Duties include supervising staff, managing inventory, and maintaining efficient operations while providing excellent customer service. Benefits include competitive pay, insurance access, paid time off, and a retirement plan.

Qualifications

• Expertise in sales operations and team management.
• Consistency in hiring and training individuals.
• Strong organizational skills with attention to detail.
• Good verbal and written communication skills.

Responsibilities

• Oversee day-to-day store operations and employee training.
• Ensure customer satisfaction is prioritized.
• Manage store profits and controllable expenses.
• Create and adjust weekly employee schedules.
• Monitor inventory levels and handle cash discrepancies.

Skills

Sales operations expertise

Hiring and training proficiency

Organizational skills

Good communication

Education

High School Diploma or GED

Management training and experience

College degree or management certification

Job description

An employee at Shepherds exemplifies our belief of “Where Service Matters." Webelieve that top notch customer service is the only way to conduct business. Our Store Managers are leaders in that area and create the culture for the staff they lead.

The Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and Assistant Manager(s). The Store Manager is responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages. Expected work week 45-55 hours. Typically, M-F day shifts but will work evenings and weekends as needed.

List of Responsibilities:

• Ensure that customer satisfaction is the central objective of the convenience store operation.
• Assist in the recruiting of and train positive individuals to become members of the team.
• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures.
• Ensure all merchandise is stocked, displays are attractive and safe, and priced correctly.
• Supervise and discipline all store employees according to company policy
• Complete daily paperwork and computer entry in a timely manner.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Conduct store meetings as needed or required with employees.
• Have the physical ability to perform all duties of a store employee.
• Understand all information in the daily reporting of store operations.
• Follow and enforce all company policies.
• Communicate any problems with merchandise pricing.
• Communicate and work with all store vendors.
• Report and process all employee and/ or customer incidents or accidents.
• Offer daily, routine, and regular leadership to the store.
• Create weekly store schedules and adjust as needed.
• Receive shipment and also ship when the need arises.
• Ensure the enforcement of health, safety, and security rules.
• Participate and give direction on the stocking and merchandising.
• Identify challenges and provide solutions to those challenges.
• On-call availability and accessibility to handle/cover emergency situations.

Education / Experience:

• High School Diploma or General Equivalency Diploma (GED) required.
• College degree or management certification preferred.
• Management training and experience required.
• Solid and consistent work history

Knowledge, Skills, and Abilities

• Expertise and experience in sales operations
• Shown proficiency in hiring and training team of workers
• Ability to give direction and develop internal personnel
• Very organized and detail oriented.
• Good communication skills written and verbal

Requirements:

• Must be 18 and be able to pass a background check and drug test.
• Obtain Oklahoma Alcohol Serving License
• Stand for long periods of time
• Ability to lift up to 50 lbs.

Shepherd Oil Company is a family‑owned company that provides competitive pay, paid time off, paid holidays, access to insurance (medical, dental, vision, life, Aflac), and a retirement plan with company match.